Emili Hernandez
Cumming,GA
Summary
Dynamic Front Desk Coordinator with proven administrative skills and a knack for enhancing customer satisfaction, evidenced by resolving complaints and improving loyalty at Zaxby's Restaurant. Skilled in Microsoft Suite and POS systems, adept at maintaining confidentiality and managing high-pressure situations. Achieved notable accuracy in billing and transactions, blending hard and soft skills to excel in customer-facing roles.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
Dentist Office
08.2023 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Cashier
Zaxby's Restaurant
04.2019 - 11.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Increased sales of promotional items by informing customers about current offers.
Host
Cheeky Restaurant
08.2021 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Forsyth Central Highschool
Cumming, GA05-2021
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Microsoft Suit
- Scheduling appointments
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Dentist Office
08.2023 - Current
Host
Cheeky Restaurant
08.2021 - 04.2022
Cashier
Zaxby's Restaurant
04.2019 - 11.2022
High School Diploma -
Forsyth Central Highschool
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