Emili Lua
Sacramento,CA
Summary
Dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships. Looking for an opportunity to work on interesting as well as challenging projects to develop new skills and leverage current skills and expertise.
Overview
10
10
years of professional experience
Work History
Life Guide 2
Compass, LLC
El Dorado Hills, CA
05.2025 - Current
- Assist clients with activities of daily living, promoting independence and quality of life.
- Clean house, run errands, manage laundry, and complete weekly grocery shopping.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders as needed.
- Perform light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Support the client out in the community and encourage positive interactions.
Front Desk Agent
Hyatt Centric
Sacramento, CA
05.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Retail Associate
Macy’s
Sacramento, CA
09.2023 - 03.2024
- Greet customers and help with product questions, selections, and purchases.
- Organize store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborate effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Select and fill orders from stock to fulfill customer requirements.
Customer Service Representative
Legends (Golden One Center)
Sacramento , CA
09.2023 - 12.2023
- Surveyed on-site guests during events to receive real-time experience feedback.
- Completed minimum number of surveys and secret shops per event.
- Assisted with check-in/check-out procedure as necessary.
- Assisted different departments when needed.
Customer Service Representative
Arcadia, Inc, West Sacramento
Sacramento, CA
02.2019 - 07.2022
- Received and screened high volume of internal and external communications by phone and email and directed them to appropriate departments or personnel.
- Organized files, developed spreadsheets, fax reports, and scanned documents for record keeping purposes.
- Coordinated transfer of products and materials between branch locations to meet delivery deadlines and customer requests.
- Communicated shipping updates and expected delays to customers by phone and in person.
- Tracked invoices for hardware and materials submitted by vendors and processed payment requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies, and services.
SOAP Tutor
Sacramento County Office of Education, Cal
Mather, CA
09.2017 - 11.2019
- Documented & reported updates to counselors on student progress for program extension requests.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Sales Associate
Kohl's
Sacramento, CA
03.2018 - 07.2019
- Performed cash, check, and credit transactions.
- Detailed, arranged, and stocked merchandise.
- Met daily sales and credit goals.
- Assisted in mitigating store theft by communicating concerns with loss prevention staff.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Taqueria Rincon Alteno
Sacramento, CA
04.2016 - 12.2017
- Greeted customers and took food orders with accuracy in fast paced environment.
- Provided comprehensive training to new team members in cash register operation, stock procedures, and customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Crew Team Member
McDonald's
Sacramento, CA
10.2015 - 04.2016
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Collaborated with team members to complete orders.
- Greeted customers at drive-thru and took food orders.
Education
High School Diploma -
Grant Union High School
Sacramento, CASkills
- Adaptable
- Exceptional communication skills
- Data Entry
- Document analysis
- Receptive to training
- Reliability and punctuality
- Respectful
- Team player
Languages
Fluent in English and Spanish
Advanced
Timeline
Life Guide 2
Compass, LLC
05.2025 - Current
Front Desk Agent
Hyatt Centric
05.2025 - Current
Retail Associate
Macy’s
09.2023 - 03.2024
Customer Service Representative
Legends (Golden One Center)
09.2023 - 12.2023
Customer Service Representative
Arcadia, Inc, West Sacramento
02.2019 - 07.2022
Sales Associate
Kohl's
03.2018 - 07.2019
SOAP Tutor
Sacramento County Office of Education, Cal
09.2017 - 11.2019
Cashier
Taqueria Rincon Alteno
04.2016 - 12.2017
Crew Team Member
McDonald's
10.2015 - 04.2016
High School Diploma -
Grant Union High School