Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Assessments
Timeline
Generic

Emili Tiedemann

Seattle,WA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Teacher Assistant

Musical Minds
02.2023 - Current
  • I assist the teacher with coordinating various events for the children.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Assisted in lessons, curriculum and homework planning.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Tour Guide

Secret Food Tours
10.2022 - Current
  • Guided groups of up to 15 people on scheduled tours.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Collected and deposited payments from guests.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.

Dog Sitter

Independent Self Employment
09.2022 - Current
  • Manage a small dog caretaking business
  • manage multiple clients that are typically repeat clients.
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Communicated professionally with pet owners via phone, email, and text.

Hostess/Server Assistant

ROY'S Eating House 1849
12.2021 - 08.2022
  • Hostess: seat guests, manage calls, customer service
  • Server Assistant: ensure all necessary objects are available, provide necessary amenities.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Promoted business loyalty by fostering positive customer relationships.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Employee

Loard's Ice Cream
09.2018 - 08.2020
  • Scooped ice cream, stock, cashier, clean, customer service, managed calls.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • maintained facility by keeping space organized and sanitized
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Executed tasks within time and budget constraints.
  • trained newly hired staff
  • opened/closed store
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Team Photographer

self employed
04.2018 - 08.2018
  • Ability to capture various shots of individuals: candid, portrait, high-speed action.
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Planned and prepared for on-location shoots.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
  • Leveraged camera gear and equipment to express creative vision.
  • Collaborated with clients to create engaging photo albums.
  • Generated cost-effective solutions for client's photography needs.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Generated revenues and effectively capitalized on industry growth.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Director

Skyhawks Sports Academy
05.2023 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Conducted meetings with staff to discuss production progress and to attain production objectives.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
  • Presented production ideas and determined creative scenarios for production and delivery.
  • Collaborated with network executives to define and propel organization's mission and vision.
  • Developed schedules for staff
  • Crafted plan for breaking news events and trained and prepared entire staff on how to handle such scenarios.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.

Volunteer/Shift Advisor

Tony La Russa's Animal Rescue Foundation
01.2013 - 02.2018
  • Volunteer, delegated various responsibilities necessary to efficiently maintain the facility.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Verified customer identification and documentation for compliant transactions.
  • Managed files and delegated tasks to other volunteers
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.

Swim Coach

Miramonte Swim Club
05.2015 - 09.2017
  • Coached youth aged 2 to 17 for competitive swim team and oversaw participation in competitive and social events annually.
  • Implemented exercise programs and training strategies to maximize individual and team performance.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
  • Communicated clearly and positively with parents and guardians to ensure expectations were met and exceeded.
  • Collaborated with swim team coaches to develop successful training plans.
  • Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
  • Challenged athletes by consistently using positive reinforcement and gentle criticism.
  • Prepared athletes for special competitions and tournaments.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Adapted teaching techniques to different learning styles.
  • Assisted with coordinating and running special events and competitions.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.

Education

Bachelor of Arts - Communications

University of Washington
Seattle, WA
05.2025

High school or equivalent -

Campolindo High School
06.2019

Skills

  • Project Management
  • Business Development
  • Budget Control
  • Staff Management and Development
  • Negotiation
  • Creativity and Innovation
  • Charismatic Leader
  • Conflict Resolution
  • Staff Training
  • Customer Relations

Accomplishments

  • Initiate a strong leadership position and facilitate a positive communicative work environment to. maximize productivity and achieve goals set

Certification

food handlers, 12/01/20, 12/01/23

Assessments

  • Work style: Conscientiousness, Highly Proficient, 07/01/20, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
  • Food safety, Familiar, 01/01/21, Proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
  • Customer focus & orientation, Proficient, 12/01/21, Responding to customer situations with sensitivity
  • Food service fit: Back of house, Proficient, 07/01/20, Measures the traits that are important for successful back of house food service roles.
  • Food service: Customer situations, Proficient, 07/01/20, Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.
  • Cashier skills, Expert, 08/01/20, Counting cash, processing transactions, following written procedures, and attending to details.
  • Retail customer service, Proficient, 12/01/21, Responding to customer situations in a retail setting
  • Customer service, Familiar, 08/01/20, Identifying and resolving common customer issues
  • Front desk agent (hotel), Proficient, 12/01/21, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Work style: Reliability, Proficient, 06/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Administrative assistant/receptionist, Proficient, 12/01/21, Using basic scheduling and organizational skills in an office setting

Timeline

Director

Skyhawks Sports Academy
05.2023 - Current

Teacher Assistant

Musical Minds
02.2023 - Current

Tour Guide

Secret Food Tours
10.2022 - Current

Dog Sitter

Independent Self Employment
09.2022 - Current

Hostess/Server Assistant

ROY'S Eating House 1849
12.2021 - 08.2022

Employee

Loard's Ice Cream
09.2018 - 08.2020

Team Photographer

self employed
04.2018 - 08.2018

Swim Coach

Miramonte Swim Club
05.2015 - 09.2017

Volunteer/Shift Advisor

Tony La Russa's Animal Rescue Foundation
01.2013 - 02.2018

Bachelor of Arts - Communications

University of Washington

High school or equivalent -

Campolindo High School

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Emili Tiedemann