EMILIA ANGERT
Cincinnati,OH
Summary
While elevating customer experiences, I enhanced guest satisfaction at Skyline Chili through expert communication and multitasking. Becoming a Operations Manager at Chick-Fil-A allowed my leadership skills shine in workforce coordination, improving efficiency without sacrificing service quality. Mastering both hard (time management) and soft (positive attitude) skills, I consistently drive team success and customer loyalty.
Overview
3
3
years of professional experience
Work History
Babysitter
PARENTS
06.2022 - Current
- Prepared snacks and cooked meals for children using available food items
- Entertained and engaged with children using games, crafts and other activities
- Handled diaper changes for infants and properly disposed of dirty cloths and linens
- Scheduled nap times and put children to bed at reasonable times
- Washed dirty dishes and cleaned while the children were asleep
Operations Manager
CHICK-FIL-A
12.2023 - 08.2024
- Coordinated manpower requirements by increasing or decreasing personnel and overtime to meet changing conditions
- Conducted employee evaluations and documented overall progress
- Communicated employee, customer and workplace needs to managers
- Answered customer questions and made product recommendations according to needs
- Provided a welcoming experience to guest and made customers feel understood
Restaurant Waiter
SKYLINE CHILI
01.2022 - 12.2023
- Communicated with guests after dining to facilitate split checks or package leftovers for takeout
- Obtained food and drinks orders using standard order pad or memorization
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
- Supported other servers, running food and refilling beverages to meet team goals
Education
No Degree - Pre-Med
University of Cincinnati
Cincinnati, OH05-2028
High School Diploma -
Finneytown High School
Cincinnati, OH05-2024
Skills
- Excellent communication
- Multitasking
- Time management
- Customer service
- Positive attitude
Volunteer Experience
- Volunteer, ANGEL KITTY RESCUE, Cincinnati, OH, 06/01/23, 08/31/23, Completed tasks that were helpful to the owner. Provided excellent care to animals.
- Volunteer, UCAN, Cincinnati, OH, 06/01/23, 07/31/23, Cleaned office spaces and removed waste to promote productivity and prevent accidents. Helped build shelters in order to provide a safe environment for cats.
Timeline
Operations Manager
CHICK-FIL-A
12.2023 - 08.2024
Babysitter
PARENTS
06.2022 - Current
Restaurant Waiter
SKYLINE CHILI
01.2022 - 12.2023
No Degree - Pre-Med
University of Cincinnati
High School Diploma -
Finneytown High School
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