Summary
Overview
Work History
Education
Skills
Timeline
Barista

Emilia Burt

Barista
Eugene,OR

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Barista

Off Kilter Koffee
Eugene, OR
05.2021 - Current
  • Create wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitor supply levels at counter and maintained customer areas to meet typical demands.
  • Recommend products based on solid understanding of individual customer needs and preferences.
  • Update specials board display to boost sales.
  • Prioritize drink requests while managing interruptions.
  • Complete successful daily cash audits to correctly balance drawers at end of shifts.

Barista Shift Manager

Dutch Bros
Eugene, OR
04.2019 - 05.2021
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Waitress

The Original Pancake House
Eugene, OR
07.2017 - 09.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

High School Diploma -

Marist Catholic High School
Eugene, OR
06.2015 - 09.2019

Skills

    Product and service sales

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Timeline

Barista

Off Kilter Koffee
05.2021 - Current

Barista Shift Manager

Dutch Bros
04.2019 - 05.2021

Waitress

The Original Pancake House
07.2017 - 09.2019

High School Diploma -

Marist Catholic High School
06.2015 - 09.2019

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Emilia BurtBarista