Emilia Chadwick Guzman
Oklahoma City,OK
Summary
Proven leader and effective communicator, adept at conflict resolution and customer service, significantly improved team efficiency at Boomerang Diner. Skilled in POS system operation and staff motivation, consistently enhancing guest satisfaction and workplace productivity.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Shift Lead
Boomerang Diner
01.2024 - 09.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Did paperwork when manager wasn't present during closing.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Collaborated with management to develop strategies for improving overall store operations.
- Improved team efficiency by implementing new scheduling and task management strategies.
Daycare Teacher
Bits of Stardust
09.2023 - 05.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
Jewelry Sales Associate
Harringtons
05.2022 - 08.2022
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Server
Lake Sunapee Yacht Club
05.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Moore High School
Moore 08.2021 - 05.2025
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Rules Enforcement
- Staff Motivation
- Cash Handling
- Positive Attitude
- Problem-Solving
- Creative Problem-Solving
- Team Supervision
- POS System Operation
- Flexible Schedule
Timeline
Shift Lead
Boomerang Diner
01.2024 - 09.2024
Daycare Teacher
Bits of Stardust
09.2023 - 05.2024
Jewelry Sales Associate
Harringtons
05.2022 - 08.2022
Server
Lake Sunapee Yacht Club
05.2022 - 08.2022
Moore High School
08.2021 - 05.2025
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