Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EMILIA FALKOWSKI

10549 S. Mason Ave. Chicago Ridge,IL

Summary

Results-driven and client-focused business professional with a strong foundation in sales, customer engagement, and team leadership. Skilled in driving revenue growth, developing client relationships, training and managing employees, and supporting operational excellence. Proven ability to assess client needs, propose tailored solutions, and deliver measurable results in fast-paced environments. Seeking to contribute strong relationship management and consultative selling skills to a dynamic sales team.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Sherwin-Williams
Burbank, IL
10.2021 - Current
  • Lead sales efforts and support business growth by cultivating customer relationships and identifying new business opportunities.
  • Trained and developed a high-performing team, resulting in improved customer satisfaction and increased repeat business.
  • Managed inventory, payroll, and operational budgets with precision, contributing to a 25% year-over-year revenue increase.
  • Resolved customer issues and implemented service improvements, enhancing client retention and brand reputation.
  • Delivered tailored product recommendations and technical support based on individual client needs.

Server

Prime Time Restaurant and Bar
Hickory Hills, IL
07.2019 - 06.2022
  • Provided exceptional guest service in a high-volume environment, regularly recognized for positive customer feedback.
  • Trained new staff on communication, service quality, and upselling strategies, boosting sales and service efficiency.

Sales Associate

Shoe Carnival
Chicago Ridge, IL
08.2015 - 05.2018
  • Delivered personalized service to drive in-store sales and ensure customer satisfaction.
  • Contributed to merchandising and restocking strategies to optimize store performance.

Education

BBA - Business Administration and Management

Saint Xavier University
Chicago, IL
05-2021

Skills

✓ B2C/B2B Sales Strategy & Execution
✓ Client Relationship Management
✓ Proposal & Contract Development
✓ Team Leadership & Staff Development
✓ Conflict Resolution & Problem Solving
✓ Microsoft Office Suite (Excel, Word, Outlook)
✓ Communication & Presentation Skills
✓ Budget & Inventory Oversight

Languages

Polish
Native/ Bilingual

Timeline

Assistant Manager

Sherwin-Williams
10.2021 - Current

Server

Prime Time Restaurant and Bar
07.2019 - 06.2022

Sales Associate

Shoe Carnival
08.2015 - 05.2018

BBA - Business Administration and Management

Saint Xavier University

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