Emilia Heard
Muncie,United States
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
STAGE MANAGER
MUNCIE CIVIC THEATRE
MUNCIE, INDIANA
12.2022 - Current
- Supervised backstage crews during productions and provided feedback as needed.
- Called out performance technical cues using wireless headsets.
- Monitored cue calls throughout the performance to ensure smooth transitions between scenes.
- Collaborated with directors on blocking and scene changes during rehearsals and performances.
- Managed stage lighting, sound systems, props, scenery, and costumes for each show.
- Liaised between crew and director, relaying information regarding blocking, cues and positions.
- Provided support to actors when necessary during performances or rehearsals.
- Communicated regularly with actors and crew members to ensure that all tasks were completed on time.
- Maintained a safe working environment by enforcing safety protocols during rehearsals and performances.
Office Assistant & Cat-Care Taker
MUNCIE ANIMAL CARE AND SERVICES
MUNCIE, INDIANA
11.2022 - Current
- Answered phone calls and welcomed visitors to office.
- Maintained an organized filing system of paper documents.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized office operations and procedures, such as managing calendars and scheduling appointments.
- Problem solving quickly and working well with the public.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Provides enrichment activities for animals in their care.
- Observes animals to detect signs of pain or distress and reports any problems to the supervisor immediately.
- Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
- Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
BOX OFFICE EMPLOYEE
MUNCIE CIVIC THEATRE
MUNCIE, INDIANA
07.2019 - Current
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Processed payments for tickets via cash, check or credit card transactions.
- Provided customer service in person, over the phone and through email inquiries.
- Maintained accurate records of ticket sales and seat assignments using a computerized ticketing system.
- Ensured compliance with safety regulations by monitoring theater occupancy levels.
Education
HIGH SCHOOL EDUCATION -
MUNCIE CENTRAL HIGH SCHOOL
Muncie, IN05-2022
Skills
- Detail oriented
- Quick learner
- Organized
- Team player
- Leadership
- Time Prioritization
- Scheduling Expertise
- File Maintenance
- Call Handling
- Customer Service
- Scheduling
- Administrative Support
Additional Information
Emilia is a firm believer that if you work hard enough towards learning a new skill, it is always possible. She is ready to test this theory in whatever work environment comes her way
References
References available upon request.
Timeline
STAGE MANAGER
MUNCIE CIVIC THEATRE
12.2022 - Current
Office Assistant & Cat-Care Taker
MUNCIE ANIMAL CARE AND SERVICES
11.2022 - Current
BOX OFFICE EMPLOYEE
MUNCIE CIVIC THEATRE
07.2019 - Current
HIGH SCHOOL EDUCATION -
MUNCIE CENTRAL HIGH SCHOOL
Similar Profiles
Rylie WillisRylie Willis
Junior Camp Counselor at New Bern Civic TheatreJunior Camp Counselor at New Bern Civic Theatre
Danielle AndersenDanielle Andersen
Director of Education and Outreach at Fort Wayne Civic TheatreDirector of Education and Outreach at Fort Wayne Civic Theatre
Beau StarkeyBeau Starkey
Live Performance Senior Rigger/Mechanist & Team Leader at CIVIC THEATRE NEWCASTLELive Performance Senior Rigger/Mechanist & Team Leader at CIVIC THEATRE NEWCASTLE
Richard HermidaRichard Hermida
Research Project Manager at Rutgers UniversityResearch Project Manager at Rutgers University
Eli MulcahyEli Mulcahy
Team Leader at Chick-fil-A RestaurantsTeam Leader at Chick-fil-A Restaurants