Emilia Mazloom
Springfield,VA
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements.
Overview
6
6
years of professional experience
Work History
Assistant Nursing Home Administrator
Goodwin Living Inc.
Mar - 04.2017
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 100-bed facility, providing guidance and leadership to over 270 employees across more than 3 departments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
- Successfully negotiated client contract renewals to create increased revenue
- Spearheaded and implemented new projects to expand scope of engagement
Front Desk Manager
Goodwin Living Inc
03.2008 - 02.2014
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
- Prepared weekly employee work schedules to meet operational needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Managed front desk maintenance of client records and lab data.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Education
Licensed Nursing Home Administrator - Senior Care Services
Preceptor of Virginia
Richmond, VA09.2012
Bachelor of Science - Gerontology
University of Maryland Global Campus
Adelphi, Maryland 05.2023
Skills
- Employee Recruitment and Hiring
- Team Meeting Management
- Employee Training Program
- Service Utilization Improvements
- Operating Plans Development
- Financial Reporting Coordination
- Operational Records Maintenance
Reading, spending time with my daughter
Since I was a child I loved to read. My mother read to my brother and I before we went to bed every night and since childhood and with my daughter I read before we go to bed. My preference is history but my daughter loves fantasy.
Timeline
Front Desk Manager
Goodwin Living Inc
03.2008 - 02.2014
Assistant Nursing Home Administrator
Goodwin Living Inc.
Mar - 04.2017
Licensed Nursing Home Administrator - Senior Care Services
Preceptor of Virginia
Bachelor of Science - Gerontology
University of Maryland Global Campus
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