Emilia Morales
Bronx,NY
Summary
Results-driven Sales Associate experienced in identifying customer needs and delivering tailored solutions. Built strong client relationships and achieved high client satisfaction through effective sales strategies and exceptional customer service. Focused on driving sales performance and enhancing customer experiences.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon Warehouse
Dunmore, PA
08.2024 - 10.2024
- Operated warehouse equipment, ensuring safe and efficient movement of goods.
- Coordinated with team members to optimize space utilization within the warehouse.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Housekeeper
Hampton Inn By Hilton
Scranton, PA
03.2024 - 05.2024
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hospitality.
- Executed laundry services, utilizing commercial-grade equipment for optimal efficiency.
- Collaborated with front desk staff to fulfill guest requests swiftly and effectively.
- Conducted routine inspections of public areas, identifying maintenance needs for prompt resolution.
Assistant Manager
Forever 21
Dickson City, PA
07.2022 - 12.2023
- Trained and mentored new team members on operational procedures and customer service excellence.
- Implemented loss prevention strategies that minimized shrinkage and safeguarded store assets.
- Collaborated with upper management on strategic planning for promotional events and seasonal campaigns.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Store Manager
Claire's
Dickson City, PA
05.2021 - 07.2022
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members to enhance performance and customer service skills.
- Collaborated with cross-functional teams to execute marketing initiatives effectively.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Store Manager
Domino's
West Palm Beach, FL
04.2017 - 07.2020
- Led team in achieving operational excellence through effective staff training and development.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Fostered a collaborative work environment that increased employee engagement and retention rates.
- Managed inventory control, cash control, and store opening and closing procedures.
Sales Associate
Forever 21
Dickson City, PA
06.2018 - 07.2019
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Assisted customers in product selection, enhancing overall shopping experience.
- Collaborated with team members to achieve sales targets and improve store performance.
- Maintained visual merchandising standards to align with brand guidelines.
Shift Leader
Burger King
03.2016 - 05.2018
- Supervised daily operations to ensure efficient service and adherence to food safety standards.
- Trained new team members on operational procedures and customer service best practices.
- Managed inventory levels, ensuring timely restocking of supplies to support peak hours.
- Implemented workflow improvements that streamlined kitchen processes and reduced wait times.
Education
Diploma -
Valley View High School
ArchbaldSkills
- Logistics
- Packaging and labeling
- Inventory organization
- Workplace cleanliness
- Attention to detail
- Problem-solving
- Leadership and team building
Timeline
Warehouse Associate
Amazon Warehouse
08.2024 - 10.2024
Housekeeper
Hampton Inn By Hilton
03.2024 - 05.2024
Assistant Manager
Forever 21
07.2022 - 12.2023
Assistant Store Manager
Claire's
05.2021 - 07.2022
Sales Associate
Forever 21
06.2018 - 07.2019
Store Manager
Domino's
04.2017 - 07.2020
Shift Leader
Burger King
03.2016 - 05.2018
Diploma -
Valley View High School