EMILIA ORTEGA
Cicero,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to secure a position in the hospitality industry and ready to help achieve company goals.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Host
Loews Chicago Hotel
Chicago, Illinois
05.2026 - 10.2026
- Managed seating arrangements and reservations while maintaining cleanliness and organization of the host station and dining area.
- Assisted guests with inquiries and provided information about the menu, hotel services, and local attractions to enhance the guest experience
- Entered food and beverage orders using the POS system, prepared drinks, and ensured friendly and timely service.
Host
Shore Club Chicago
Chicago, IL
05.2024 - 09.2024
- Welcomed and greeted guests upon arrival, escorted them to their tables, and ensured seating accommodations were met.
- Responded to customer inquiries in person and over the phone regarding menu options, private events, reservations and directions.
- Provided excellent customer service by accommodating individual customer needs and ensuring a positive dining experience.
Education
Bachelor of Science - Hospitality & Tourism Management
Roosevelt University
Chicago, IL05-2028
Skills
- Organization and Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Problem Solving
- Good Telephone Etiquette
- Customer service
- Special requests handling
Certification
Food handler Certification - Illinois Food Handler Training Certificate Program
March 2024 to March 2027, BASSET Certification - Beverage Alcohol Sellers and Servers Education and Training
March 2024 to March 2027
LANGUAGES
English, Spanish
Timeline
Host
Loews Chicago Hotel
05.2026 - 10.2026
Host
Shore Club Chicago
05.2024 - 09.2024
Bachelor of Science - Hospitality & Tourism Management
Roosevelt University