Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Emilia Redman

Grayson,GA

Summary

Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions while prioritizing workload. Excellent verbal and written communicator with strong background in cultivating positive relationships and exceeding goals. Performance-oriented with attention to detail and experience. Always willing to go the extra mile to meet schedule targets.

Overview

17
17
years of professional experience

Work History

Title Clerk/Team Lead

Us Auto Sales
05.2022 - 04.2023
  • Preformed administrative duties for manager, prepared reports, meeting minutes and correspondence
  • Created and edited documents, spreadsheets, and presentations
  • Managed schedules, arranged appointments and phone calls
  • Led the morning team huddles to coordinate the days schedule and activities, addressed any concerns that the team may have or management notes to share
  • Ensured the accurate and efficient processing of vehicle titles by verifying title information was correct
  • Maintained knowledge of current laws regarding vehicle titles
  • Interacted with customers and regulatory agencies to resolve issues

Franchise Owner/Personal Trainer

Camp Gladiator
04.2021 - 05.2022
  • Operated my own outdoor fitness camp, designed, programmed, executed and demonstrated workouts for 8 camps a week
  • Communicated with clients clearly to make sure their goals and needs were heard
  • Collaborated with other businesses and Trainers through events to reach the public to promote an expansive network that allows advertisement and visibility for our events, camps and partner businesses

Facilities & Operations Clerk

Gwinnett County Public Schools
09.2006 - 08.2021
  • Distribute mail to staff members
  • Complete inventory of materials
  • Received, recorded & clearly communicated telephone messages for unavailable safety and training staff
  • Greeted all visitors to Safety and Training and directed them to appropriate area
  • Generated and maintained Spreadsheets, all class rosters, files, and processed all paperwork ensuring state standards were met, keeping all confidential records
  • Maintained all CDL files as directed by supervisor
  • Provided informational support for transportation staff
  • Scheduled daily tasks for all staff, support staff and trainees
  • Maintained inventory and prepared training materials
  • Verified the number of bus manager/monitor trainees or veteran managers/monitors to attend scheduled training sessions
  • Ensured all attendants had all necessary classroom materials
  • Assisted with the annual GCPS Road-e-o practice & competition

Transportation Dispatcher

Gwinnett County Public Schools
08.2018 - 08.2021
  • Dispatched radio communication with the school busses, support staff and other outside agencies as needed
  • Documented all activity that occurred on radio channels and on the telephone
  • Reported and assisted drivers with problems to appropriate personnel
  • Communicated and adapted to varying situations with patience, understanding and a calm demeanor as the situation dictated
  • Worked a flexible schedule as the workload varied, worked closely with my partners with good communication and teamwork

Special Needs Bus Manager/Team leader

Gwinnett County Public Schools
07.2016 - 08.2018
  • Bus Manager, Led the zone as the only team leader from January 2016-June-2016
  • Provided outstanding customer service to drivers, monitors, parents, students and administrators
  • Routed, updated supervisor spreadsheets and STIMS
  • Mentored, trained, problem solved and motivated drivers, monitors, Schools etc…
  • Prepared daily route coverage
  • Conducted zone meetings
  • Prepared written vehicle accident reports with pictures
  • Provided professional, safe, and reliable student transportation
  • Provided exceptional communication with dispatchers, students, parents, team leaders, supervisors and schools through radio, personal interactions, written or by phone

Regular Ed Bus Manager

Gwinnett County Public Schools
09.2006 - 06.2016
  • Led the zone as the only team leader from January 2016-June-2016
  • Provided outstanding customer service to drivers, monitors, parents, students and administrators
  • Routed, updated supervisor spreadsheets and STIMS
  • Mentored, trained, problem solved and motivated drivers, monitors, Schools etc…
  • Prepared daily route coverage
  • Conducted zone meetings
  • Prepared written vehicle accident reports with pictures
  • Provided professional, safe, and reliable student transportation
  • Provided exceptional communication with dispatchers, students, parents, team leaders, supervisors and schools through radio, personal interactions, written or by phone

Education

High School Diploma -

Logan Senior High School
Logan, UT
06-1995

Skills

  • Customer Service
  • Communication
  • Organization
  • Multi-tasking
  • Office/Clerical Duties
  • Data Entry
  • Computer Skills
  • Workload Management
  • Scheduling
  • Service Coordination
  • Dispatching procedures

Awards

  • Camp Gladiator Hard Hat Award (Teamwork)
  • Special Needs Bus Manager of the year winner SY 14-15
  • No at fault accidents

Timeline

Title Clerk/Team Lead

Us Auto Sales
05.2022 - 04.2023

Franchise Owner/Personal Trainer

Camp Gladiator
04.2021 - 05.2022

Transportation Dispatcher

Gwinnett County Public Schools
08.2018 - 08.2021

Special Needs Bus Manager/Team leader

Gwinnett County Public Schools
07.2016 - 08.2018

Facilities & Operations Clerk

Gwinnett County Public Schools
09.2006 - 08.2021

Regular Ed Bus Manager

Gwinnett County Public Schools
09.2006 - 06.2016

High School Diploma -

Logan Senior High School

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Emilia Redman