Emilia Romero
Thermal,CA
Overview
11
11
years of professional experience
Work History
Resort Operator
WorldMark By Wyndham Vacation Resorts
02.2019 - Current
- Enhanced guest satisfaction by developing and implementing innovative resort programs and activities.
- Increased overall efficiency by streamlining the reservation process for both online and phone bookings.
- Managed a team of staff members, providing training and support to ensure high-quality service delivery.
- Coordinated with various departments to maintain consistent communication and seamless operations across the resort.
Housekeeping Admin Assistant
WorldMark By Wyndham Vacation Resorts
02.2017 - 01.2019
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Medical Front Office Receptionist
Desert Spine Sports Center
01.2015 - 01.2016
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined front office operations for increased efficiency by effectively organizing patient records and documents.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
Administrative Assistant
Manuel Perez
01.2013 - 01.2015
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Coachella Valley High School
Thermal, CA06.2010
Skills
- Reservation Management
- Guest Relations Management
- Front Desk Management
- Housekeeping Supervision
- Customer Service
- Quality Assurance
- Inventory Control
- Time Management
- Conflict Resolution
- Guest Services Management
- Guest Experiences
- Telephone Etiquette
- Hospitality
- Training and Mentoring
- Guest Complaint Resolution
Languages
Spanish
Full Professional
Timeline
Resort Operator
WorldMark By Wyndham Vacation Resorts
02.2019 - Current
Housekeeping Admin Assistant
WorldMark By Wyndham Vacation Resorts
02.2017 - 01.2019
Medical Front Office Receptionist
Desert Spine Sports Center
01.2015 - 01.2016
Administrative Assistant
Manuel Perez
01.2013 - 01.2015
High School Diploma -
Coachella Valley High School
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