Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emilia Silva

Turlock,CA

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at McDonald's. Skilled in cash handling and conflict resolution, adept at training and motivating teams for peak efficiency. Excelled in maintaining high safety and quality standards, significantly improving operational flow.

Reliable Shift Leader with 29 years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

29
29
years of professional experience

Work History

Shift Leader

Walgreens
11.1997 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Cook

McDonald's Restaurant
03.1995 - 11.1997
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Communicated closely with servers to fully understand special orders for customers.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.

Cashier

McDonald's Restaurant
03.1995 - 11.1997
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

Los Banos High School
Los Banos, CA
06.1995

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Decision-making capabilities
  • Team motivation
  • Training Assistance
  • Customer Service Management
  • Team Collaboration and Leadership
  • Conflict Resolution
  • Inventory Counts

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Shift Leader

Walgreens
11.1997 - Current

Cook

McDonald's Restaurant
03.1995 - 11.1997

Cashier

McDonald's Restaurant
03.1995 - 11.1997

High School Diploma -

Los Banos High School
Emilia Silva