Emilia Smith
Bridgewater,MA
Summary
Dedicated professional with proven performance in management, leadership and communication providing comprehensive support to executive teams as well as office operations. Proven track record of managing administrative tasks efficiently and maintaining strict confidentiality. Strong organizational skills coupled with excellent communication abilities to coordinate office activities and facilitate smooth workflow.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Beth Israel Deaconess Medical Center
Boston, MA
11.2023 - Current
- Coordinate with specific modality technicians for timely and effective care of patients
- Maintain strict confidentiality of protected health Information to comply with HIPAA regulations
- Provide clerical support to assist in delivery of quality health care services
- Comfort patients by anticipating anxieties and thoroughly answering patient questions during check in and check out encounters
- Answer, screen and troubleshoot a high volume of calls in a professional manner
- Ask appropriate questions and use independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed when scheduling appointments in person and on the phone
- Utilize centralized scheduling system and software applications to schedule appointments
- Coordinate and interpret multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures
Virtual Teacher
The Black Ministerial Alliance of Greater Boston, Inc.
05.2021 - 08.2024
- Planned a program of study that meets the needs, interests, and abilities of each student
- Taught multiple disciplines
- Guided the learning process toward achievement of curriculum goals – establishment of clear objectives for all lessons, units, projects, etc
- Provided ESOL assistance to individuals and small groups before and after class hours, as needed
Virtual Executive Assistant
Task Accomplice
06.2021 - 10.2023
- Maximizing the executive's time by reading, researching, and routing correspondence, drafting letters, and documents, collecting and analyzing information, initiating phone calls on their behalf
- Maintaining appointment schedules and calendar
- Planning and scheduling meetings, conferences, and travel
- Conducting research on various topics
- Other executive administrative responsibilities as needed
Sales Associate
Crest Liquors
06.2016 - 09.2021
- Worked a flexible part-time schedule in support of the store opening, production, and closing operations including work on weekends and holidays
- Assisted customers in facilitating a pleasant shopping experience by completing purchases, locate items, and ordering products not available at time of sale
- Processed POS transactions including cash and credit purchases or refunds
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Trained new associates, managed their cash limits, and always guaranteed quality customer service
Assistant Program Director
St. Mary's Center for Women and Children
02.2018 - 05.2019
- Oversaw Hiset/GED and Job Readiness Programs
- Facilitated ABE Classes and Business Writing
- Composed proposals for solicited grant opportunities
- Designed and implemented multi-level program curriculum for women to re-enter workforce
- Supported and assisted clients in determining job and education goals
- Established relationships with employee partners
Vocational Caseworker
COMPASS School of Boston
08.2016 - 09.2017
- Served as an effective liaison between students, their guardians, and additional collaterals
- Understood the individual needs of each student as determined by the student's IEP
- Worked with clinical and teaching staff to implement the COMPASS Behavior Management System
- Maintained transportation needs of students (7D licensed)
- Organized and maintained all appropriate student records
- Provided Crisis Prevention Intervention to students displaying escalated behaviors (CPI, CPR and First Aid trained)
Junior Research Administrator, School of Engineering
Tufts University
02.2016 - 05.2016
- Review funding proposal opportunity announcement or request for grant proposal to gain understanding of requirements, submission process and sponsor guidelines
- Using internal database, prepared business components of grant application, prepared and routed proposal for internal approval, and prepared and submitted documentation to Office of Research Administration for final review and submission to sponsor
- Prepared proposal’s categorized budget and budget justification
- Trained on the proper methods of monitoring award budgets and internally reporting spending while working alongside the Principal Investigator, department, and central administration to determine allowable and allocable project charges
- Utilized SOE and Kuali Coeus databases for the preparation, reviewing, and monitoring of proposals and awarded grants
Administrative Coordinator/Data Specialist, Office of the Vice Provost
Tufts University
04.2015 - 12.2015
- Utilized electronic grant management systems alongside internal database with the proper training to guide other employees
- Reviewed of proposal packages including budgets and related sponsor and/or institutional documents
- Managed calendar for Associate Vice Provost of Research
- Liaison to departments under the direct report of the Associate Vice Provost
- Demonstrated organizational skills with an ability to handle multiple projects with concurrent deadlines
Administrative Support, Research Administration & Finance
Northeastern University
11.2013 - 02.2015
- Provided administrative support to a department that consists of Senior and Junior Grant Officers, Contract Specialists, and Internal Revenue Board administration
- Trained to properly assist Grant administration in the efficient preparation of proposals to be submitted by organization deadline
- Performed front desk tasks by welcoming guests into the suite, answering, screening, and directing calls to the appropriate staff member, sorting mail upon arrival, and scheduling conference rooms for interoffice and campus events
- Utilized Microsoft Excel for data entry purposes as part of the departmental data retention projects
Intellectual Property Database Assistant
CRI
07.2010 - 03.2011
- Assisted in the absence of an administrative assistant by: answering the phone and providing any assistance if necessary, delivering confidential and time-sensitive documents throughout campus, and ordering as well as keeping track of office supplies
- Entered confidential and time-sensitive legal (patent) information, as well as invoices, into database, and filed any correspondences
Office and Documentation Assistant
DSPA
08.2009 - 08.2010
- Answered phones, screened calls, and directed them to appropriate staff members using independent judgment
- Entered departmental proposals into database and filed created folder with keen attention to organization
- Delivered documents throughout campus when required
- Utilized Microsoft Excel for the entering of unfunded awards as a means of complying to university retention and discarding of information policies after a certain amount of years
Education
Bachelor of Arts - English Literature
Northeastern University
05-2012
Skills
- Microsoft Office Suite
- EPIC Systems user
- Meditech System user
- Scheduling Diagnostic Procedures
- Patient Education
- Training Coordination
- Registration and Admissions
- Work Quality Evaluation
- HIPAA Compliance
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Appointment Scheduling
- Insurance Verification
- Medical Terminology
- EMR
- Team Leadership
Timeline
Patient Access Representative
Beth Israel Deaconess Medical Center
11.2023 - Current
Virtual Executive Assistant
Task Accomplice
06.2021 - 10.2023
Virtual Teacher
The Black Ministerial Alliance of Greater Boston, Inc.
05.2021 - 08.2024
Assistant Program Director
St. Mary's Center for Women and Children
02.2018 - 05.2019
Vocational Caseworker
COMPASS School of Boston
08.2016 - 09.2017
Sales Associate
Crest Liquors
06.2016 - 09.2021
Junior Research Administrator, School of Engineering
Tufts University
02.2016 - 05.2016
Administrative Coordinator/Data Specialist, Office of the Vice Provost
Tufts University
04.2015 - 12.2015
Administrative Support, Research Administration & Finance
Northeastern University
11.2013 - 02.2015
Intellectual Property Database Assistant
CRI
07.2010 - 03.2011
Office and Documentation Assistant
DSPA
08.2009 - 08.2010
Bachelor of Arts - English Literature
Northeastern University
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