Emilia Turner
Grand Junction,CO
Summary
Enthusiastic patient care services coordinator that's motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Dedicated at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 7 years in healthcare environments. Excellent knowledge of care options, financial impacts and insurance. Resourceful . Well-developed program management and administration skills to serve others needs and quality care.
Overview
5
5
years of professional experience
Work History
Patient Care Services Coordinator
Kindred At Home Home Health
Grand Junction, CO
12.2020 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Worked with patients and families to develop future plans and discuss care actions.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Monitored ongoing care and proactively corrected problems.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Completed documentation of care, hospital actions and patient activities.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Met with patients and families to discuss care and plan of action for future.
- Built strong referral network by developing strategic relationships with general practitioners and internists.
- Completed resident assessments in accordance with current regulations and guidelines.
- Performed in advisory resource capacity by providing patient and family care expertise.
- Supervised all levels of care for patients pursuing substance abuse treatment.
- Embracing Core Values
Special Needs and Behavioral Coach
School District 51
Grand Junction, CO
08.2018 - 05.2020
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided specific interventions and support to specialty population.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Helped patients to deal with realities of variety of mental and physical diagnoses and develop coping skills.
Supervisor
Hill Top Life Adjustment Program
Grand Junction, CO
04.2016 - 06.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Introduced team contests and goals to enhance productivity and improve employee morale.
Education
Health Care Administration - Healthcare
Delta Montrose Technical College
Delta, CO05.2016
High School Diploma -
Purneel School
Pottersville, NJ05.2008
Skills
- Claim Processing
- Resolving Problems
- Patient Rapport
- Patient Care Coordination
- Communicating to Patients and Families
- Quality Standards and Protocols
- Articulate Communication
- Office Administration
- Caring and Empathetic
- Gathering Information From Patients
- Patient Confidentiality and Data Security
- Registration and Scheduling
- Customer Service
- Organizational Standards
- Appointment Scheduling
- Medical Terminology
- Building Rapport and Credibility
- Medical Data Collection
- Patient Registration
- New Hire Training
- Insurance Practices
- HIPAA Compliance
- Providing Information and Resources
- Explaining Policy and Procedures
- Patient Care
- Patient Needs Assessment and Referral
- Time Management
- Insurance Verification
- Evaluating Quality of Care
- Patient Records Management
- Medical History Documentation
- Medical Services Administration
- Patient Assessments
- Attention to Detail
- Professional Relationships
- Critical Thinking Skills
- Clerical and Filing Support
- Word Processing
- Healthcare Regulations
- Reliability and Dedication
- Outbound Calling
- Reminder Calls
- Professional Bedside Manner
- Administrative Supervision
- Administrative and Office Support
Habitat for humanity in South Africa
facilitated quality of care, formed genuine connections by serving others through selfless acts of kindness to those who were less fortunate. Also,advocated for their wants and needs and embraced change and culture.
Timeline
Patient Care Services Coordinator
Kindred At Home Home Health
12.2020 - Current
Special Needs and Behavioral Coach
School District 51
08.2018 - 05.2020
Supervisor
Hill Top Life Adjustment Program
04.2016 - 06.2018
Health Care Administration - Healthcare
Delta Montrose Technical College
High School Diploma -
Purneel School
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