Emilia Vasileva
Tampa,FL
Summary
Proven track record in enhancing customer experiences and streamlining order processes, notably at Crown and Anchor. Skilled in guest engagement and safe food handling, I consistently elevate service standards. Trained teams, leading to improved satisfaction scores, showcasing strong leadership and beverage preparation expertise. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
2
2
years of professional experience
Work History
Server
Crown and Anchor
2024.06 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Barista
Holland America Line
2024.05 - 2024.07
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Customer Service Representative
Cnsys
2022.06 - 2023.06
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
High School Of Economics & Finance
05.2022
Skills
- Guest Engagement
- Order Management
- Safe Food Handling
- Beverage Preparation
- Table Bussing
Languages
Bulgarian
Native or Bilingual
English
Full Professional
Timeline
Server
Crown and Anchor
2024.06 - Current
Barista
Holland America Line
2024.05 - 2024.07
Customer Service Representative
Cnsys
2022.06 - 2023.06
High School Diploma -
High School Of Economics & Finance
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