Emilia Calzada
Summary
Experienced worker seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals. Handles multiple projects simultaneously without compromising accuracy. Detail-oriented team player with strong organizational skills.
Overview
7
7
years of professional experience
Work History
Optician/Office Manager
Shasta Vision Group
01.2022 - 08.2023
- Filed claims with vision and medical insurance companies to ensure payment for optical services and any patient out-of-pocket costs, while ensuring to maintain accurate financial records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Performed basic vision testing for new patients.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for patients.
- Evaluated incoming prescriptions from labs for accuracy before dispensing eyewear to prevent potential errors.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Server/Busser
Crave
04.2021 - 07.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock dine-in and to-go supplies, condiments, silverware, and clean/sanitize surfaces.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members
- Maintained a clean and orderly dining area for an enjoyable guest experience
Server/Lead Hostess
Casa Ramos Mexican Restaurant
01.2017 - 04.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff and management on alternatives.
- Sustained a clean and stable dining environment for guests and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- End of day sales reporting along with POS system order processing.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for service transitions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Balanced multiple tasks simultaneously without compromising quality or customer satisfaction in a fast-paced setting.
Education
Diploma/Graduated -
Mount Shasta High School
Mount Shasta, CA06.2021
Skills
- Billing Processing
- Supply Management
- Quality Control
- Customer Service
- Order Preparation
- Spanish/English speaking
- Adaptable
- Calm and Professional Under Pressure
- Office/administrative experience
- Multitasking Abilities
- Computer/technologically skilled
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
Optician/Office Manager
Shasta Vision Group
01.2022 - 08.2023
Server/Busser
Crave
04.2021 - 07.2021
Server/Lead Hostess
Casa Ramos Mexican Restaurant
01.2017 - 04.2021
Diploma/Graduated -
Mount Shasta High School
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