EMILIANA CHAVEZ

• People Leadership & Development
• Inventory Management – Led CFR for the region from 2022-2024
• Business / Financial Planning
• Operations
• Business Growth
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Worked well in a team setting, providing support and guidance.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

District-Level

Operations

• Follow up with TSM (if different than DSSM) to ensure successful completion of new hire and/or role-specific training plans for colleagues across the District by regularly sharing reporting and market updates
• Provide support for annual Front Store inventory prep and day-of actions for own store and in District as directed by District Leader
• Assist DL with follow-up and training/coaching needs
• Complete FS visits (e.g., AP, SCO, Monthly) as needed on behalf of the District Leader
• Review and follow-up with District Planogram Modification Requests

Customer Service

• Review and follow-up with District level reporting and escalations to ensure closure (e.g.; MCC alerts, FS Sales, OSAT, etc)

People Leadership & Development

• Partner with District Leader to assess market talent trends/needs, identify and evaluate FS leadership, and assist District Leader in developing plans that support the district talent strategy
• Support District Leader with selection, hiring, development, and/or termination of FS leadership, and recommendations for promotion to Store Manager role
• Travel the district to observe Store Managers on a monthly basis and provide in-the-moment coaching; collect districtwide feedback on Store Manager performance; interpret and deliver feedback and recognition, including targeted coaching and counseling support as needed
• Serve as a leader and resource for the home store team, with end-to-end oversight of recruiting, staffing, hiring, training, development, performance management, and where required, termination, for home store colleagues

Supervised one of the company’s busiest store during the busiest time of the year .I was overseeing Time Square store in November and December while the Store Manager was on leave, during this time I focused on implementing behavioral changes to improve customer service levels through coaching and feedback

• Supervised and managed a busy multi-level store of 40+ employees including leaders and Pharmacy Manager with annual sales of 10+ millions
• Supervised and managed a challenging busy store in the Bronx for 4 years and consistently reaching sales target and one of the district highest engagement scores
• Human resources experience, such as handling HR related cases, personnel hiring and training
• Selected to be Store Manager change agent for RAD (Rite Aid Integration) for the Manhattan district
• District recruiting team, work closely with Regional recruiter to conduct and attend recruiting events on campus
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
• Manage performance of store through metric and reports, leveraging the Area leadership support staff
• For 3 consecutive years achieved the fiscal year targets and metrics
• Created a “Customer Obsessed” culture at the store through effective communication, training and coaching and equipped the team with the tools and resources needed to achieve sustainable behavioral changes
• For the last 4 years the store has achieved service satisfaction goals
• Analyzed customer levels and planned resources according to their needs
• Customer Service lead for the district, communicate and share wins and opportunities with district and provide feedback to drive behavioral changes to offer and a “differentiated experience” to the customers and patients
• The district exceeded Customer overall satisfaction targets last year
• Champion a positive work environment by consistently treating all employees and customers in a kind, sincere and inclusive manner with humility and care
• Selected by DM to be the first store in the district for Frontier Rapid Intervention in 2017, this initiative focused on improving service levels in the pharmacy
• In 2018 was selected again to lead implementation of Change Management Project Frontier for the district
• As a result of the success, assisted and collaborated with the rollout of the entire area
• Maintain comprehensive knowledge of private brand sales to better serve customers and meet demanding sales objectives
• Examined profit and loss performance reports, budget adherence and execution of store operations management
• Beauty Led for Bronx district, Communicated and collaborated with store to promote and deliver on growing the beauty business
• Hired and trained over 20 staff members
• Scheduling and employee management
• Inventory control
• Customer complaint management
• Interviewing and staff hiring
• Merchandising management
• Budget planning
• Supervised and trained Customer Service Associates, Technicians, Beauty Consultants, Shift Leaders, Assistant Store Manager Trainees and Assistant Store Managers
• Maintained established merchandising standards, including window, sales floor and promotional displays.

• Scheduling and employee management
• Customer complaint management
• Interviewing and staff hiring
• Supervised and trained Customer Service Associates
• Maintained established merchandising standards, including window, sales floor, and promotional displays
• Attentive to store condition, inventory, receiving, CNO
• Converted and remodeled Rite Aid buy out into Walgreens.