Emiliana Posada
Summary
Enthusiastic Patient care coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Health Service Alliance
08.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Verified patient insurance eligibility and entered patient information into system.
Server
Ginos Italian Restaurant
10.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Private Nanny
Private Client
04.2022 - 05.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
Office Administrative Assistant
Offerintegrity
06.2022 - 11.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
Education
High School Diploma -
Antelope Valley Adult Education
Lancaster, CA06.2024
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Attention to Detail
- Patient Relations
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Health Service Alliance
08.2023 - Current
Server
Ginos Italian Restaurant
10.2022 - 05.2023
Office Administrative Assistant
Offerintegrity
06.2022 - 11.2022
Private Nanny
Private Client
04.2022 - 05.2023
High School Diploma -
Antelope Valley Adult Education
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