Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emiliano Elsing

Las Vegas

Summary

  • Dedicated and dynamic leader with a proven track record in driving operational excellence and enhancing team performance in high-demand environments. Committed to creating positive experiences for both team members and customers, I have consistently focused on delivering superior service while optimizing operational efficiency. As an Interim Lead, I successfully managed daily operations, expanding a team from 2 to 5 members and implementing robust training programs for new hires in critical systems. My strategic approach to problemsolving and unwavering commitment to operational compliance have led to significant advancements in patient care delivery.
  • In my prior role as a Lead at In-N-Out Burger, I effectively managed shifts, developed and executed comprehensive training initiatives, and enforced company policies to maintain exceptional service standards. My rapid ascent through the company's levels, culminating in level 7 recognition from the divisional manager within one year, underscores my commitment to exemplary performance and leadership excellence. Additionally, I played a pivotal role in driving operational efficiency by implementing innovative processes that streamlined workflows and enhanced team productivity. My experience in facilitating new store openings across diverse locations has further strengthened my adaptability and strategic acumen, allowing me to navigate varying operational challenges while upholding the organization’s core values. I am dedicated to cultivating an environment that encourages collaboration, accountability, and continuous improvement, ensuring that both team members and customers experience the highest standards of service and support

Overview

6
6
years of professional experience

Work History

Care Navigator

Archwell Health
01.2025 - Current
  • Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Educated member on gaps in care and assisted with scheduling provider appointments.
  • Served as a reliable resource for colleagues seeking guidance on challenging situations or unfamiliar aspects of care navigation.
  • Promoted a positive work environment among peers by remaining approachable, supportive, and flexible when collaborating on shared tasks.
  • Assisted with management with seasoning and re-seasoning staff regarding new policies and procedures.
  • Joined the Lean Standardized team at Whitney Ranch collaborating and bringing new ideas to create and implement ways to make processes more efficient.
  • Answered incoming calls, scheduled appointments and filed medical records.

Associate Patient Care Coordinator

Southwest Medical
05.2024 - 12.2024
  • Directed the expansion of the team from 2 to 5 members, strategically leading recruitment and personally overseeing comprehensive training in alignment with company policies. This ensured a high standard of operational excellence while fostering a culture of teamwork and accountability.
  • Managed financial operations with meticulous attention to detail, overseeing cash flows and deposits while conducting regular audits to uphold financial integrity and compliance. This reinforced the organization’s commitment to fiscal responsibility and transparency.
  • Proactively addressed and resolved patient complaints with urgency, employing strategic problem-solving to enhance patient care experiences. By streamlining processes, significantly improved service efficiency and reduced wait times, contributing to an overall positive atmosphere for patients and staff alike.
  • Facilitated effective communication between front and back office departments, cultivating collaboration that drove operational efficiency and enhanced the overall patient experience, reinforcing the organization’s reputation for exceptional service.

Level 7 Associate/Management Trainee

In-N-Out Burger
03.2021 - 09.2024
  • Oversaw and optimized daily operations, ensuring the efficient execution of shifts while upholding the organization’s commitment to service excellence and customer satisfaction. Effectively managed team performance to meet and exceed operational targets, contributing to an increase in customer satisfaction scores and sales growth.
  • Developed and implemented comprehensive training programs for both new and seasoned associates, fostering a culture of continuous professional development and operational proficiency across the team. Mentored junior team members, guiding them towards achieving their personal and professional goals.
  • Rigorously enforced company policies and operational procedures to ensure compliance and maintain high standards, thereby enhancing workflow efficiency and delivering a consistently positive customer experience. Successfully resolved operational challenges through innovative problem-solving strategies.
  • Achieved levels 1 through 6 within a year and received level 7 recognition from the divisional manager, reflecting a dedication to exceptional performance and leadership acumen. Recognized for contributions to team success through various internal awards.
  • Played a key role in new store openings, traveling to various locations, including those outside of Nevada, to assist in training new hires and ensuring a successful launch. This experience enhanced my ability to adapt to diverse environments and uphold company standards.
  • Promoted a culture of collaboration and engagement through targeted training initiatives, significantly improving team morale and cohesion, which resulted in a more unified and productive workforce.
  • Demonstrated adaptability and resourcefulness in navigating diverse roles and responsibilities, showcasing effective leadership in managing complex operational scenarios.

Courtesy Clerk

Smith's Food and Drug
09.2019 - 03.2020
  • Ensured exceptional customer service as Courtesy Clerk, maintaining store cleanliness and assisting with customer needs. Developed strong multitasking skills in fast-paced environment.
  • Worked seamlessly with cashiers and stockers to maintain store efficiency. Assisted customers with product locations and inquiries, fostering a welcoming atmosphere

Education

Associate of Arts - Arts

College of Southern Nevada
Las Vegas, NV
05-2025

Skills

  • Time Management
  • Adaptability
  • Customer Satisfaction
  • Mentoring/Training
  • Team Leadership
  • Customer Relations

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Care Navigator

Archwell Health
01.2025 - Current

Associate Patient Care Coordinator

Southwest Medical
05.2024 - 12.2024

Level 7 Associate/Management Trainee

In-N-Out Burger
03.2021 - 09.2024

Courtesy Clerk

Smith's Food and Drug
09.2019 - 03.2020

Associate of Arts - Arts

College of Southern Nevada

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