Emiliano Livellara
Memphis,USA
Summary
Proven ability to manage front desk operations and provide exceptional customer service. Excellent bilingual capability (Spanish/English) aids in addressing customer inquiries and resolving issues promptly, contributing to positive guest experience. Demonstrated ability to utilize communication and organizational skills effectively.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Reliable and adaptable with strong communication and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Desk Customer Service Representative
Lifedoc Health
12.2023 - Current
- Oversaw front desk operations for efficient guest check-in and check-out.
- Addressed customer inquiries and complaints, boosting guest satisfaction.
- Kept accurate records of guest interactions using management systems.
- Trained new staff on service protocols and front desk procedures.
- Handled complaints with empathy to achieve satisfactory resolutions.
- Created a calming environment for excellent experiences for guests and members.
Manager on Duty
INSIDEOUT LIFE GYM
12.2015 - 06.2022
- Resolves any customer complaints and also handles any employee problems.
- Assisted the general manager with payroll tasks, income/expense reports, and overall guest satisfaction
- Make sure all department's shifts are covered as scheduled, cover as necessary
- Interact with members including but not limited to new member registration, guest passes, program registration, insufficient funds payments, membership changes, and other membership service responsibilities
WAITER
REGINATO RISTORANTE
12.2001 - 08.2015
Education
ADMINISTRATIVE
DR FRANCISCO CORREA
01.1997
Skills
- Client Relationship and Management
- Verbal communication and listening skills
- Great attention to detail
- Able to accurately check guest identification
- Excellent people and customer service skills
- Time-management skills
- Ability to work in a fast-paced environment and remain calm while doing so
- Good leadership skills
- Able to accept criticism
- Good decision-making and problem-solving skills
- Professionalism and courtesy
- Schedule coordination
- Teamwork
- Understanding customer needs
Certification
AFAA CERTIFIED PERSONAL TRAINER
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Customer Service Representative
Lifedoc Health
12.2023 - Current
Manager on Duty
INSIDEOUT LIFE GYM
12.2015 - 06.2022
WAITER
REGINATO RISTORANTE
12.2001 - 08.2015
ADMINISTRATIVE
DR FRANCISCO CORREA
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