Emiliano Livellara
Memphis,USA
Summary
Proven ability to manage front desk operations and provide exceptional customer service. Excellent bilingual capability (Spanish/English) aids in addressing customer inquiries and resolving issues promptly, contributing to positive guest experience. Demonstrated ability to utilize communication and organizational skills effectively.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Reliable and adaptable with strong communication and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Desk Customer Service Representative
Lifedoc Health
Memphis, TN
12.2023 - Current
- Oversaw front desk operations for efficient guest check-in and check-out.
- Addressed customer inquiries and complaints, boosting guest satisfaction.
- Kept accurate records of guest interactions using management systems.
- Trained new staff on service protocols and front desk procedures.
- Handled complaints with empathy to achieve satisfactory resolutions.
- Created a calming environment for excellent experiences for guests and members.
Manager on Duty
INSIDEOUT LIFE GYM
MEMPHIS, TN, USA
12.2015 - 06.2022
- Resolves any customer complaints and also handles any employee problems.
- Assisted the general manager with payroll tasks, income/expense reports, and overall guest satisfaction
- Make sure all department's shifts are covered as scheduled, cover as necessary
- Interact with members including but not limited to new member registration, guest passes, program registration, insufficient funds payments, membership changes, and other membership service responsibilities
WAITER
REGINATO RISTORANTE
KINGSTON, NY
12.2001 - 08.2015
Education
ADMINISTRATIVE
DR FRANCISCO CORREA
01.1997
Skills
- Client Relationship and Management
- Verbal communication and listening skills
- Great attention to detail
- Able to accurately check guest identification
- Excellent people and customer service skills
- Time-management skills
- Ability to work in a fast-paced environment and remain calm while doing so
- Good leadership skills
- Able to accept criticism
- Good decision-making and problem-solving skills
- Professionalism and courtesy
- Schedule coordination
- Teamwork
- Understanding customer needs
Certification
AFAA CERTIFIED PERSONAL TRAINER
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Customer Service Representative
Lifedoc Health
12.2023 - Current
Manager on Duty
INSIDEOUT LIFE GYM
12.2015 - 06.2022
WAITER
REGINATO RISTORANTE
12.2001 - 08.2015
ADMINISTRATIVE
DR FRANCISCO CORREA