Emiliano Vasquez-Ponce
Bakersfield,CA
Summary
Dynamic and reliable professional with extensive experience at 24/7 Food & Fuel LLC, excelling in customer service and cash handling. Proven track record of enhancing customer satisfaction and loyalty through exceptional service and effective problem resolution. Committed to maintaining high standards of cleanliness and operational efficiency while fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Cashier
24/7 Food & Fuel LLC (MOBIL Gas Station)
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Addressed customer needs and made product recommendations to increase sales.
Food Handler
Caesar's Delicatessen II
08.2022 - 02.2023
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Ensured high-quality customer experiences by promptly addressing any concerns or complaints regarding food preparation or presentation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Worked closely with management to identify areas for improvement within the kitchen operations, leading to increased efficiency and productivity.
- Followed food safety practices and sanitation guidelines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Education
South High School
Bakersfield, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash register operation
- Order taking
- Attention to detail
- Basic math
- Honest and dependable
Languages
Spanish
English
Timeline
Cashier
24/7 Food & Fuel LLC (MOBIL Gas Station)
03.2023 - Current
Food Handler
Caesar's Delicatessen II
08.2022 - 02.2023
South High School
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