Emilie Alberto
Irvine,California
Summary
Dynamic and results-driven Manager in Global Medical Information with extensive experience in overseeing and enhancing medical information services on a global scale. Demonstrates a strong ability to summarize medical literature/ accurately and appropriately, and implement efficient processes to ensure accurate and timely information delivery. Skilled in fostering relationships with key stakeholders to support the development and dissemination of critical medical content. Proficient in conducting medical literature database searches, ensuring comprehensive analysis and application of current scientific data. Known for excellent problem-solving skills and a proactive approach to improving customer satisfaction and achieving organizational objectives.
Overview
16
16
years of professional experience
Work History
Manager, Global Medical Information
AbbVie
09.2021 - Current
- Performs complex scientific literature searches in response to specific requests as well as on a proactive basis. Effectively shares this information with internal stakeholders.
- Research and respond to requests for scientific/medical information from healthcare professionals and consumers.
- Proactively develops and updates global and local medical information content that is current, complete, medically accurate, and fair- balanced
- Formulate and provide responses using approved templates and company standard responses, published literature and other data (e.g. internal clinical data, post-marketing surveillance data). Assists with writing custom responses utilizing this data.
- Accurately identifies, documents and reports adverse events, and product complaints within required timeframe.
- Interfaces with Global Medical Information and US Medical Affairs colleagues to exchange medical information and best practices.
- Participates and collaborates on project teams to represent Medical Information for the therapeutic area(s)
- Acts as a resource to support the Medical Information Call Center to help respond to escalated queries that require a custom literature search and/ or response.
Medical Information Specialist
Allergan
10.2020 - 09.2021
- Document calls from patients, caregivers, healthcare providers, and respond to their inquiries
- Provide excellent customer service by listening, maintaining a friendly and professional tone during interactions with patients and healthcare professionals
- Disseminate clear, accurate, unbiased information to healthcare professionals and patients based on approved FAQs, global contents, local labels, and other approved resources
- Create Adverse Event and Product Quality Complaint reports requiring concise data entry and ensuring reports are sent to the correct department in a timely manner
- Respond to written unsolicited requests from healthcare professionals. Communicate with MSLs and Sales Representatives to clarify requests as needed
- Strong knowledge of AbbVie/Allergan products
- Remain current in up-to-date training in Medical Information processes and procedures
Per Diem Pharmacist
Cura Specialty Pharmacy
05.2018 - 05.2021
- Accurately dispensed medications while maintaining accurate records
- Performed medication reconciliation and prepared medications for patients in SNFs, nursing homes and LTCFs.
- Prepared and assisted with audits and other correspondence from insurance companies
- Provided consultation services and clinical support to healthcare providers, including specialty drugs, disease states, and prior authorization processes
- Consulted patients regarding drug information, drug interactions, correct dosage, side effects and proper storage of medications
- Accomplishments included recognition for prescription verification accuracy and overall reliability
Per Diem Pharmacist
Promise Hospital
03.2009 - 04.2019
- Demonstrated clinical experience and competence in disease state management at a 177-bed long-term acute care hospital
- Performed order entry, review, interpretation, and evaluation of medication orders for patients
- Monitored patients and performed clinical interventions including Coumadin Dosing, Antibiotic (Vancomycin and Aminoglycosides) selection and dosing, total parental nutrition
- Resolve discrepancies, knowledge of Pyxis narcotic system
- Performed renal and hepatic dosing consults for staff physicians
- Supported and served as consultant to all clinical and medical staff
- Subject matter expert on sterile and non-sterile compounding, check IVs, TPNs, compounded medications, crash carts, and unit doses
- Participated in code blues and interdisciplinary team (IDT) meetings
Pharmacist-in-Charge
Hye Pharmacy
10.2008 - 05.2016
- Accurately and efficiently verified 500–600 scripts per day
- Supervised and managed pharmacy personnel
- Processed claims, facilitated Prior Authorizations (PAs), resolved billing issues
- Counselled patients and performed Medication Therapy Management
- Gathered, analyzed, and presented data to store management; efforts recognized for a significant increase in year-over-year sales
- Met and exceeded all performance goals and store metrics
- Ensured compliance with state and federal laws
- Accomplishments included increasing same-store volume 20% year-over-year at a location with stagnant / no growth × 15 years
Education
Doctor of Pharmacy - Pharmacy
University of Southern California
Los Angeles, CA05.2007
Bachelor of Science - Biology
University of California, Irvine
Irvine, CA06.2003
Skills
- Self-motivated
- Fast learner
- Excellent communication skills
- Detail oriented
- Strong knowledge of computer systems
Timeline
Manager, Global Medical Information
AbbVie
09.2021 - Current
Medical Information Specialist
Allergan
10.2020 - 09.2021
Per Diem Pharmacist
Cura Specialty Pharmacy
05.2018 - 05.2021
Per Diem Pharmacist
Promise Hospital
03.2009 - 04.2019
Pharmacist-in-Charge
Hye Pharmacy
10.2008 - 05.2016
Bachelor of Science - Biology
University of California, Irvine
Doctor of Pharmacy - Pharmacy
University of Southern California
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