Emilie Aldous
Somerset
Summary
Dynamic professional with a proven track record in office administration and event planning, notably at Aldous Handyman Services. Excelled in cross-functional collaboration and problem-solving, enhancing customer relationships and streamlining operations. Skilled in Microsoft Word and effective communication, successfully managed financial records and led teams, achieving a 99% resolution rate in customer complaints.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Bookkeeper
Aldous Handyman Services
Somerset
05.2019 - Current
- Provided daily administrative support, and evaluated estimations of expenditures to identify areas of deficiencies.
- Analyzed financial data from the general ledger system to prepare internal and external financial statements.
- Screened mail correspondence oversaw company credit card expenses, and prepared month-end reconciliations.
- Process invoices, track payments, and ensure timely collections, while maintaining 100% confidentiality.
- Maintain financial records, transactions, income, expenses, and purchases utilizing Microsoft QuickBooks.
- Oversaw office inventory activities, including stocking, shipping, and receiving.
- Provided monthly detailed journal entries, and ensured that purchases and disposals were accurately reported.
- Helped navigate business disruption, update policies, procedures, and uncertainty caused by the Covid-19 pandemic.
Sales Associate
Dillards Department Store
San Antonio
08.2024 - 02.2025
- Upsold additional items based on customer interests and needs.
- Placed special orders or called other stores to find desired items.
- Handled returns and exchanges according to company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Greeted customers and provided exceptional customer service.
- Answered store and merchandise questions and led customers to wanted items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Used technology resources to assist customers in locating and selecting items.
- Processed credit card transactions quickly and securely.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Server
Longhorn Steakhouse
Austin
02.2023 - 01.2024
- Negotiated and resolved 99% of customer complaints and concerns by applying de-escalation techniques and effective problem-solving.
- Creates a welcoming environment that sets the rest of their visit up for success.
- Ensured the maintenance of food hygiene, seating, and dining flow in accordance with standards and guidelines.
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks.
Event Host
ANDRETTI KARTING AND GAMES
San Antonio
05.2021 - 12.2022
- Organized and hosted event logistics, such as scheduling, budgeting, management, staffing, and communicating with clients regarding event needs.
- Training new hires on customer service protocols.
- Attended and participated in industry events.
- Organized corporate luncheons, dinners, conferences and special events.
- Monitored crowd flow throughout the venue space.
- Greeted guests and provided information about the event.
- Gained strong expertise in client relations and support, with frequent phone and email contact to ensure open lines of communication, and clear expectations.
- Communicated with clients to troubleshoot issues quickly, and to their satisfaction.
- Generated reports for management regarding event planning activities, scheduling, and cancellations.
Shift Leader
Bahama Bucks
San Antonio
06.2018 - 06.2020
- Trained and supervised over 30 employees on customer service, policies, and procedures to provide sound, employee-friendly, consumer-friendly environments.
- Developed and maintained positive customer relations with corporate, management, and vendors.
- Supervised daily operations, engaged, and communicated with customers daily.
- Identified needs of customers promptly and efficiently.
- Upheld company standards and compliance requirements for operations.
- Resolved customer complaints promptly and professionally.
- Educated customers about offerings, promotions and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
Some College (No Degree) - Marketing
San Antonio College SAC
San Antonio, TXSkills
- Event Planning
- Quality assurance
- Guest interaction
- Data entry and bookkeeping
- Cross-functional collaboration
- Conflict resolution
- Interpersonal Skills
- Problem Solving
- Office administration
- Time management
- Customer relationship management
- Social media marketing
- Effective communication
- Multitasking and prioritization
- Critical thinking
- Microsoft Word
- Scheduling and calendar management
- Calendaring
- Customer service
- Microsoft PowerPoint
- Dedicated team player
Community Service
- Operation Turkey, San Antonio, TX, Nonprofit organization started in 2000 Preparing, packaging, and delivering meals to homeless, and less fortunate families., 42, Planning, preparing, and distributing 1,750 meals within the San Antonio community.
- Healthy over Hungry cereal drive, San Antonio, TX, In a mission to help fight childhood hunger Methodist Childrens hospital champions a cereal drive to communities' experience food insecurity., Collected over 1,000 packages of cereal towards the cereal drive.
Academic Certification Credentials
- Basic Life Support (BLS) Certificate, 01C0RF1, 10/25
References
References available upon request.
Timeline
Sales Associate
Dillards Department Store
08.2024 - 02.2025
Server
Longhorn Steakhouse
02.2023 - 01.2024
Event Host
ANDRETTI KARTING AND GAMES
05.2021 - 12.2022
Administrative Assistant/Bookkeeper
Aldous Handyman Services
05.2019 - Current
Shift Leader
Bahama Bucks
06.2018 - 06.2020
Some College (No Degree) - Marketing
San Antonio College SAC
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