Emilie Damos
Summary
Community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Social Media Coordinator position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Teacher's Assistant
Emory Valley Early Learning Center
08.2024 - Current
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Teacher's Assistant
First Steps Child Development Center
02.2020 - 07.2024
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Supervisor
JCPenney
06.2013 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Service Representative
Brink's Home Security
04.2007 - 07.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Front Desk Supervisor
National Fitness Center
09.2005 - 04.2007
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied members.
- Scheduled and assigned daily work and activities for team members.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Applied Science - Early Childhood Education
Roane State Community College
Harriman, TN01-2021
Master of Arts - Organizational Training And Education
Tusculum College
Greeneville, TN12-2010
Bachelor of Science - Organizational Management
Tusculum College
Greeneville, TN12-2003
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Leadership qualities
- Adaptability and dependability
- Social media management
- Photography
- Administrative tasks
- Administrative support
- Clerical support
- Adaptability and flexibility
Timeline
Teacher's Assistant
Emory Valley Early Learning Center
08.2024 - Current
Teacher's Assistant
First Steps Child Development Center
02.2020 - 07.2024
Supervisor
JCPenney
06.2013 - 02.2020
Customer Service Representative
Brink's Home Security
04.2007 - 07.2008
Front Desk Supervisor
National Fitness Center
09.2005 - 04.2007
Associate of Applied Science - Early Childhood Education
Roane State Community College
Master of Arts - Organizational Training And Education
Tusculum College
Bachelor of Science - Organizational Management
Tusculum College
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