Emilie Danowski
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Information Representative 2
Office Of The NYS Comptroller, NYSLRS
10.2019 - Current
- Engage with customers in need of escalated and/or special handling via Facebook Messenger, email and phone calls.
- Navigate customer accounts in PeopleSoft to research and resolve inquiries, and calculate estimated retirement benefits.
- Manage a unit of staff that supports bureau leadership. Evaluate employee performance and convey constructive feedback to improve skills.
- Recruit, interview and nominate employees for positions across the bureau. Promote positive feedback and engagement.
- Manage and assign bureau-specific personnel tasks to ensure adherence to division-wide hiring guidelines.
- Collaborate with team members, management and executive leadership to develop best practices for consistent customer service delivery.
- Optimize workflow processes by identifying areas for improvement and implementing creative solutions that increased overall efficiency.
- Exhibit high energy and professionalism when dealing with internal and external clients and staff.
Information Representative 1
Office Of The NYS Comptroller, NYSLRS
03.2016 - 10.2019
- Calculated benefit projections in accordance with Retirement and Social Security Laws. Responded to member inquiries both in person and over the phone according to established guidelines, policies and procedures.
- Conducted Retirement Outreach through presentations, information booths and one-on-one consultations
- Assisted members and pensioners who require special handling due to the complex nature of their request.
- Supervised a unit of clerical and administrative staff. Discussed performance expectations, administered evaluations, and facilitated training opportunities.
- Created a procedure for delegating overflow calls.
Administrative Aide
Office Of The NYS Comptroller, NYSLRS
04.2015 - 03.2016
- Optimized scheduling by coordinating meetings, appointments, and events for bureau management and staff members.
- Retrieved and formatted data to prepare reports; Compiled and distributed reports to supervisors, managers, and other bureaus.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Assisted in the development and implementation of new administrative procedures.
- Volunteered to help with special projects of varying degrees of complexity.
Secretary 1
Office Of The NYS Comptroller, NYSLRS
12.2013 - 04.2015
- Managed the Bureau Director's calendar. Scheduled meetings, addressed maintenance issues, and communicated relevant information and events to the Call Center staff.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Updated spreadsheets and databases to track, analyze, and report on performance data.
- Offered technical support and troubleshot issues to enhance office productivity.
Keyboard Specialist
Office Of The NYS Comptroller, NYSLRS
09.2012 - 12.2013
- Performed calendar audits to ensure accurate staff coverage and consultation site availability.
- Conducted yearly inventory audit of all equipment issued to staff.
- Reconciled Retirement paperwork.
- Prepared materials for use in Retirement Outreach Presentations, Information Tables, and Consultations.
Retail Cable Store Representative
Time Warner Cable
04.2010 - 09.2012
- Retail Cable Stores (May - September 2012) Assisted in training new employees. Provided customer service in high-volume stores.
- Customer Service Representative, Phone (April 2011 - May 2012)
- Outbound Sales Representative, Phone (April 2010-April 2011)
Education
Associate of Arts - Liberal Arts
Hudson Valley Community College
Troy, NYAssociate of Applied Science - Broadcast Journalism
Hudson Valley Community College
Troy, NYSkills
- Problem-Solving
- Customer Relations
- Research
- Administrative Support
- Time Management
- Task Prioritization
- Issue Research
- Process Monitoring and Improvement
Timeline
Information Representative 2
Office Of The NYS Comptroller, NYSLRS
10.2019 - Current
Information Representative 1
Office Of The NYS Comptroller, NYSLRS
03.2016 - 10.2019
Administrative Aide
Office Of The NYS Comptroller, NYSLRS
04.2015 - 03.2016
Secretary 1
Office Of The NYS Comptroller, NYSLRS
12.2013 - 04.2015
Keyboard Specialist
Office Of The NYS Comptroller, NYSLRS
09.2012 - 12.2013
Retail Cable Store Representative
Time Warner Cable
04.2010 - 09.2012
Associate of Arts - Liberal Arts
Hudson Valley Community College
Associate of Applied Science - Broadcast Journalism
Hudson Valley Community College
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