Emilie DeRosier
Fort Ripley
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Highly organized and detail-oriented worker, with the drive to exceed expectations and delegate tasks to get them done in a timely manner.
Overview
9
9
years of professional experience
Work History
Medical Support Assistant
St. Cloud VA Health Care System
05.2024 - Current
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Interviewed patients to verify and update clinical and demographic records.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Clinical Assistant
Baxter Medical Center
03.2023 - 05.2024
- Assisted nurses with patient care activities such as vital sign monitoring.
- Took and recorded temperatures, blood pressure and other vital signs.
- Maintained a clean and safe environment for patients.
- Demonstrated excellent communication skills when interacting with patients, families, and healthcare staff.
- Documented and reported patient information to the nursing staff.
- Adhered strictly to HIPAA regulations pertaining to confidentiality of medical records.
- Provided compassionate care to patients in a variety of medical settings.
- Maintained patient records accurately and efficiently.
- Developed collaborative relationships with patients and families.
- Utilized computer systems to document patient information according to established protocols.
Medical Receptionist
Baxter Medical Center
03.2023 - 05.2024
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Answered phones promptly and directed calls appropriately.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Used basic knowledge of medical terminology in daily office tasks.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
Front Desk Receptionist
Gull Lake Resort
05.2017 - 10.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Answered questions about company location and hours of operation.
- Welcomed on-site visitors and directed to appropriate personnel.
- Maintained cleanliness and organization of public areas and conference rooms.
- Assisted colleagues in completing special projects related to customer service initiatives.
Education
Associate of Arts - Licensed Practical Nursing
Central Lakes College
Staples05-2021
High School Diploma -
Brainerd High School
Brainerd05-2019
Skills
- Communication
- Detail-oriented
- Organizational skills
- Time Management
- Adaptability
- Professionalism
- Multitasking
- Analytical Thinking
- Team Collaboration
- Critical Thinking
- Multi-line phone system operation
- Data entry
Timeline
Medical Support Assistant
St. Cloud VA Health Care System
05.2024 - Current
Clinical Assistant
Baxter Medical Center
03.2023 - 05.2024
Medical Receptionist
Baxter Medical Center
03.2023 - 05.2024
Front Desk Receptionist
Gull Lake Resort
05.2017 - 10.2022
Associate of Arts - Licensed Practical Nursing
Central Lakes College
High School Diploma -
Brainerd High School