Emilie Goranson

High school graduate with a strong motivation to serve in the military as a Psychological Operations Specialist, receiving special permission from the Governor of Wisconsin to join two years early. Unfortunately, sustained severe injuries necessitated my departure from the military. Despite this setback, I remained dedicated to my part-time position at Journeys until it became overwhelming, prompting a break. After a period of rest, briefly returned to Journeys before another break due to a law settlement resulting from my accident. Since then, I have faced ongoing disability challenges. While not completing a degree, I have gained valuable experience in administration and executive support for life insurance agents. Possessing a background in sales and a passion for customer interaction, I am open to exploring future opportunities as an agent. Recognized for my strong work ethic, I am eager to contribute to your business's efficiency if given the chance. Looking forward to connecting with you soon.

• Marketing, Proficient, 04/01/23, Understanding a target audience and how to best communicate with them
• Customer service, Proficient, 04/01/23, Identifying and resolving common customer issues
• Social media, Proficient, 04/01/23, Knowledge of social media techniques and analytics interpretation
• Work style: Reliability, Proficient, 05/01/22, Tendency to be reliable, dependable, and act with integrity at work
• Customer focus & orientation, Proficient, 04/01/23, Responding to customer situations with sensitivity
• Written communication, Proficient, 05/01/23, Best practices for writing, including grammar, style, clarity, and brevity
• Basic computer skills, Proficient, 07/01/23, Performing basic computer operations and troubleshooting common problems
• Teamwork: Interpersonal skills, Proficient, 07/01/23, Responding to challenging team situations at work
• Management & leadership skills: Planning & execution, Proficient, 06/01/22, Planning and managing resources to accomplish organizational goals
• Sales skills, Proficient, 06/01/22, Influencing and negotiating with customers
• Medical terminology, Proficient, 07/01/23, Understanding and using medical terminology
• Spreadsheets with Microsoft Excel, Proficient, 07/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
• Medical billing, Completed, 07/01/23, Understanding the procedures and forms used for medical billing
• Administrative assistant/receptionist, Proficient, 05/01/22, Using basic scheduling and organizational skills in an office setting
• Verbal communication, Proficient, 06/01/23, Speaking clearly, correctly, and concisely
• Medical receptionist skills, Proficient, 07/01/23, Managing physician schedules and maintaining accurate patient records
• General manager (hospitality), Proficient, 07/01/23, Solving group scheduling problems and reading and interpreting P&L statements
• Supervisory skills: Motivating & assessing employees, Proficient, 05/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions
• Case management & social work, Proficient, 06/01/23, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
• Administrative support professional fit, Completed, 06/01/23, Measures the traits that are important for successful administrative support professionals
• Data entry: Attention to detail, Proficient, 08/01/23, Maintaining data integrity by detecting errors
• Legal skills, Proficient, 04/01/23, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
• Attention to detail, Proficient, 05/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
• Administrative support professional fit, Completed, 09/01/22, Measures the traits that are important for successful administrative support professionals