Emilie Gorzoch
Conover,NC
Summary
Business Operations Executive offering 20-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
12
12
years of professional experience
Work History
Senior Director Fire Services
Johnson Controls
10.2022 - Current
- Led the long-term Strategy in Operations, Sales, and Digital Innovation of a $2.4B Fire & Life Safety Industry for North America.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Led development of business operation processes and policies.
- Intense focus on the organizational transformation initiatives to lead long-term growth planning and execution.
- Optimized operational processes using analytics tools to address business-specific metrics.
- Developed the vision and alignment of 3rd party vendor partnerships and M&A future roadmaps.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Set strategic plans and sales goals to strengthen operations and drive growth.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Drafted and distributed reports to assist board members with critical business decisions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Associate Director Fire Service Offerings
Johnson Controls
05.2020 - 10.2022
- Led the digital transformation for the Fire organization through the development and commercialization of SaaS solutions in North America.
- Implemented 3rd party Sales Prospecting data solution across the organization resulting in 5.6x ROI.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Developd and managed all Fire Service Offerings for Building Solutions North America.
- Assisted senior leadership in managing all aspects of operations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Communicated all capacity, sourcing and technology gaps with upper management.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
District Service Manager
Johnson Controls
02.2018 - 05.2020
- Supported all District Field Service and Sales teams to grow bottom line revenue and allow successful daily operations of all Inspection, Service and Sales applications.
- Full P&L responsibility of an $11 Fire & Life Safety business.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Met margin objectives by 99.6% to quota.
- Attained 90% employee retention.
Business Development Executive
Johnson Controls
02.2016 - 02.2018
- Aligned NFPA standards to customer needs in government, healthcare, higher education, K-12, manufacturing, industrial and data centers.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Contract quota attainment 204% to target.
- Communicated directly with customers and partners to build strong business networks and relationships.
Commercial Sales Area Trainer
Advance Auto Parts
01.2015 - 01.2016
- Developed, designed, and facilitated sales training programs for Commercial Sales and Leadership Teams across the US.
- Partnered with management to conduct individual training needs analysis for required coaching and training.
- Consultative training courses focused on achieving growth quota, growing pipeline, territory planning and sales process techniques.
- Built sales training programs from conception through delivery while developing curriculum, training collateral, progress reports and business specifications.
- Optimized training curriculum with team exercises, group discussions and lectures.
Commercial Account Manager
Advance Auto Parts
01.2012 - 01.2015
- Managed the Commercial Sales Program for 15 Advance Auto Parts Stores.
- Composed and executed large scale bid quotes for tools and equipment.
- Analyzed sales data and trends in the market to design customer specific action plans.
- Consulted with businesses to supply accurate product and service information.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Awarded as Top Performing Commercial Account Manager growing the market by 16.4%.
Education
B.S. Economics -
The Pennsylvania State University
12.2011
Skills
- Operational & Sales Leadership
- Stakeholder Relations
- Consultative Sales Techniques
- Long Term Strategic Planning
- Digital Acumen
- Pipeline Development
- Data Analytics
- Budgeting and Forecasting
- Culture Transformation
- Core Values Management
- Collaborative Leadership
- Team Building and Motivation
Accomplishments
- Alumni graduate of Johnson Control Leadership Edge - Development program geared toward Directors ready to take the next role in their career progression
- Alumni graduate of Johnson Controls Emerging Leaders - Development program geared toward Managers ready to take the next role in corporate leadership
- Johnson Controls Diversity & Inclusion Leader
- Acclivus Sales Training
- Dale Carnegie Sales Process Training
- EDGE Sales Process Training
Volunteer Experience
ACP Veteran Mentorship Program
Timeline
Senior Director Fire Services
Johnson Controls
10.2022 - Current
Associate Director Fire Service Offerings
Johnson Controls
05.2020 - 10.2022
District Service Manager
Johnson Controls
02.2018 - 05.2020
Business Development Executive
Johnson Controls
02.2016 - 02.2018
Commercial Sales Area Trainer
Advance Auto Parts
01.2015 - 01.2016
Commercial Account Manager
Advance Auto Parts
01.2012 - 01.2015
B.S. Economics -
The Pennsylvania State University
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