Driven professional with proven expertise in customer service and cash handling, honed at Harper Rose Boutique and Hwy 55 Burgers Shakes & Fries. Excelled in guest relations management and POS system operation, consistently enhancing customer satisfaction and operational efficiency. Demonstrates exceptional multi-tasking strength and a results-driven approach, ensuring high-quality service delivery in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Waitress
Hwy 55 Burgers Shakes & Fries
11.2022 - 08.2024
Used cash registers and credit card machines to cash out customers.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Processed orders and sent to kitchen employees for preparation.
Answered customers' questions, recommended items, and recorded order information.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Harper Rose Boutique
11.2023 - 05.2024
Solved customer challenges by offering relevant products and services.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Prepared merchandise for sales floor by pricing or tagging.
Performed cash, card, and check transactions to complete customer purchases.
Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Science - Nursing
East Carolina University
Greenville, NC
05.2028
High School Diploma -
Dixon High School
Holly Ridge, NC
06.2024
Skills
Safe Food Handling
Order Accuracy
Guest Relations Management
Dining area maintenance
Menu Recommendations
Customer Service
Ordering Procedures
Upselling
Tableside Service
Greeting guests
Food station setup
Food Running
Table Bussing
Beverage Preparation
Menu Memorization
Cash Handling
Accurate money handling
Inventory Control
Merchandising understanding
Product Recommendations
Guest Relations
Client Service
Listening Skills
Multi-tasking strength
Store Opening and Closing
POS System Operation
Timeline
Sales Associate
Harper Rose Boutique
11.2023 - 05.2024
Waitress
Hwy 55 Burgers Shakes & Fries
11.2022 - 08.2024
Bachelor of Science - Nursing
East Carolina University
High School Diploma -
Dixon High School
Similar Profiles
Aaron JuarezAaron Juarez
Operator Manager at Hwy 55 Burgers Shakes & FriesOperator Manager at Hwy 55 Burgers Shakes & Fries