Summary
Overview
Work History
Education
Skills
Timeline
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Emilie Jordan

Greenville,NC

Summary

Driven professional with proven expertise in customer service and cash handling, honed at Harper Rose Boutique and Hwy 55 Burgers Shakes & Fries. Excelled in guest relations management and POS system operation, consistently enhancing customer satisfaction and operational efficiency. Demonstrates exceptional multi-tasking strength and a results-driven approach, ensuring high-quality service delivery in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Waitress

Hwy 55 Burgers Shakes & Fries
11.2022 - 08.2024
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Sales Associate

Harper Rose Boutique
11.2023 - 05.2024
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Bachelor of Science - Nursing

East Carolina University
Greenville, NC
05.2028

High School Diploma -

Dixon High School
Holly Ridge, NC
06.2024

Skills

  • Safe Food Handling
  • Order Accuracy
  • Guest Relations Management
  • Dining area maintenance
  • Menu Recommendations
  • Customer Service
  • Ordering Procedures
  • Upselling
  • Tableside Service
  • Greeting guests
  • Food station setup
  • Food Running
  • Table Bussing
  • Beverage Preparation
  • Menu Memorization
  • Cash Handling
  • Accurate money handling
  • Inventory Control
  • Merchandising understanding
  • Product Recommendations
  • Guest Relations
  • Client Service
  • Listening Skills
  • Multi-tasking strength
  • Store Opening and Closing
  • POS System Operation

Timeline

Sales Associate

Harper Rose Boutique
11.2023 - 05.2024

Waitress

Hwy 55 Burgers Shakes & Fries
11.2022 - 08.2024

Bachelor of Science - Nursing

East Carolina University

High School Diploma -

Dixon High School
Emilie Jordan