Emilie Jordan
Greenville,NC
Summary
Driven professional with proven expertise in customer service and cash handling, honed at Harper Rose Boutique and Hwy 55 Burgers Shakes & Fries. Excelled in guest relations management and POS system operation, consistently enhancing customer satisfaction and operational efficiency. Demonstrates exceptional multi-tasking strength and a results-driven approach, ensuring high-quality service delivery in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Waitress
Hwy 55 Burgers Shakes & Fries
2022.11 - 2024.08
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Harper Rose Boutique
2023.11 - 2024.05
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Science - Nursing
East Carolina University
Greenville, NC05.2028
High School Diploma -
Dixon High School
Holly Ridge, NC06.2024
Skills
- Safe Food Handling
- Order Accuracy
- Guest Relations Management
- Dining area maintenance
- Menu Recommendations
- Customer Service
- Ordering Procedures
- Upselling
- Tableside Service
- Greeting guests
- Food station setup
- Food Running
- Table Bussing
- Beverage Preparation
- Menu Memorization
- Cash Handling
- Accurate money handling
- Inventory Control
- Merchandising understanding
- Product Recommendations
- Guest Relations
- Client Service
- Listening Skills
- Multi-tasking strength
- Store Opening and Closing
- POS System Operation
Timeline
Sales Associate
Harper Rose Boutique
2023.11 - 2024.05
Waitress
Hwy 55 Burgers Shakes & Fries
2022.11 - 2024.08
Bachelor of Science - Nursing
East Carolina University
High School Diploma -
Dixon High School
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