Emilie Lenga
Blue Springs,MO
Summary
Experienced and effective Recruiter adept in all aspects of recruitment support and solutions. Bringing forth several years of industry experience and expertise in talent sourcing, screening, interviewing, and placement. Equipped with a diverse and promising skill-set, conducive to providing optimal support to HR business partners, organizations, and hiring managers.
Overview
11
11
years of professional experience
Work History
Healthcare Compliance Specialist
INGENOVIS Health
08.2021 - 12.2023
- Consistently provided exceptional service and attention to customers.
- Provided excellent service and attention to customers through meetings and emails.
- Created agenda, materials and communications for team meetings.
- Ensured employee compliance with the healthcare compliance and business ethics policies and guidelines
- Improved operations by working with team members and customers to find workable solutions.
- Maintained compliance of the standards set by The Join Commission
- Acted as a compliance liaison with client facility regarding active employee file status throughout their assignment, while communicated, interpreted, coordinated and tracked changes and updates of client facility requirements
- Worked well in conjunctions with cross functional teams of develop and maintain compliance plan for all assigned client facilities, as well as, initiating changes to set plan when needed to meet all requirements and deadlines.
- Assisted in ensurering all licensing requirements are being addressed/fulfilled
- Assured personnel files are completed and up to date, both upon hire and on an ongoing basis
- Participated in on-going re-credentialing activities
- Maintained, coordinated and documented all aspects of compliance files for assigned Account Manager's client facility.
- Conducted periodic audits to ensure compliance with applicable laws and regulations, resulting in no major non-compliance issues.
Customer Service Advocate
Dialog Direct/Qualfon
02.2020 - 09.2021
- Maintained composure in escalated situations
- Answered inbound phone calls , chats and email regarding a customer’s account
- Represented the company effectively while using patience, knowledge and kindness to deescalate concerns callers
- Researched information in databases to resolved customers issues
Customer Service Representative
Luxottica Retail
11.2020 - 02.2021
- Handled customer questions and complaints by phone, emails and chats in a professional and timely manner
- Managed 100+ customer calls each day
- Created accounts for new customers
- Answered questions about company product lines
- Shared pricing details and discounts with customers
- Handled customer inquiries with empathy and professionalism
- Adhered to customer service standards and corporate policies to ensure customer satisfaction
- Utilized active listening skills to identify customer needs and offered appropriate solutions
Recruiter/Onboarding Specialist
Sterling Medical North America JV
08.2015 - 01.2020
- Managed the whole onboarding process, ensuring that all pre-employment processes and forms were completed accurately
- Manged the whole 360 recruitment and onboarding process
- Calibrated with leadership/hiring managers to determine hiring needs
- Managed hiring process including position posting, application review, criminal background checks, Motor Vehicle Report check, employment, and I-9 Verification
- Managed the Company's Applicant Tracking System to ensure all information is regularly updated
- Maintained a high level of professionalism, and confidentiality
- Maintained and organized documents
Recruiter/Staffing Coordinator
Randstad
01.2013 - 08.2015
- Assisted with recruiting and onboarding processes, including conducting interviews and completing background checks, fingerprints and onsite drug screening
- Proven ability to keep up with a fast-paced environment
- Managed a full desk of 25+ job requisitions
- Positions included US Postal Mail processing, light industrial worker, and much more
- Sourced and qualified candidates for open positions, including Creation of job posts and ads
- Conducted interviews and made hiring recommendations
- Performed filing, copying, and other administrative duties as needed.
- Developed and managed a talent pipeline that aligns with the client's needs and output requirements
- Onboarded new hires, organized training and provided support during their transition
- Maintained confidentiality with all sensitive information.
Education
Bachelor of Science - Organizational Leadership
University of Cincinnati
Cincinnati, OH05.2015
Skills
- Microsoft suits
- Excellent Customer Service
- Communication skills and empathy
- Regulatory compliance and documentation
- Problem -Solving
- Time Management
- French
Timeline
Healthcare Compliance Specialist
INGENOVIS Health
08.2021 - 12.2023
Customer Service Representative
Luxottica Retail
11.2020 - 02.2021
Customer Service Advocate
Dialog Direct/Qualfon
02.2020 - 09.2021
Recruiter/Onboarding Specialist
Sterling Medical North America JV
08.2015 - 01.2020
Recruiter/Staffing Coordinator
Randstad
01.2013 - 08.2015
Bachelor of Science - Organizational Leadership
University of Cincinnati
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