Summary
Overview
Work History
Education
Skills
Timeline
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Emilie Olson

West Des Moines,IA

Summary

Experienced, licensed esthetician with a proven track record in the customer service, and beauty and wellness industry. Proficient in providing a wide range of services and handling various administrative tasks. Skilled in operations, delivering exceptional customer service, driving sales, and managing retail operations. Committed to creating a positive and personalized experience for clients while achieving business objectives.

Overview

7
7
years of professional experience

Work History

Front Bar Receptionist

FACE FOUNDRIÉ
West Des Moines, IA
10.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone promptly and directed incoming calls to correct offices
  • Kept reception area clean and neat to give visitors positive first impression
  • Handled cash transactions and maintained sales and payments records accurately
  • Managed customer complaints or concerns, resolving issues promptly and escalating when necessary
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors

Retail Sales Associate

H&M
West Des Moines, IA
08.2021 - 09.2023
  • Stocked, replenished, and organized inventory with accuracy and efficiency.
  • Maintained a clean work environment for other employees and customers.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Greeted customers and worked to determine their needs in a professional and enthusiastic manner.
  • Followed all store protocols and safety regulations.
  • Used product knowledge to suggest items to match client needs.

Front Desk Receptionist

Serenity Couture
West Des Moines, IA
07.2018 - 03.2020
  • Greeted clients and provided exceptional customer service.
  • Maintained daily schedules in a fast-paced environment and adapted to frequent schedule changes while ensuring the highest service standards.
  • Balanced cash and credit card transactions
  • Scheduled and confirmed appointments.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Board of Cosmetology Arts & Sciences
Iowa
10-2019

Esthetics

Aveda Institute
West Des Moines, IA
09-2019

Roosevelt High School
Des Moines, IA
05-2018

Skills

  • Ability to work under pressure
  • Strong verbal communication skills
  • Detail-oriented mindset
  • Conflict resolution
  • Motivated to develop skills
  • Effective Solution Development
  • Customer support
  • Currency transaction handling
  • Efficient appointment scheduling
  • Telephone etiquette

Timeline

Front Bar Receptionist

FACE FOUNDRIÉ
10.2023 - Current

Retail Sales Associate

H&M
08.2021 - 09.2023

Front Desk Receptionist

Serenity Couture
07.2018 - 03.2020

Board of Cosmetology Arts & Sciences

Esthetics

Aveda Institute

Roosevelt High School

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Emilie Olson