Emilie Patout
New Iberia,LA
Summary
Accomplished Assistant Store Manager adept at conflict resolution and staff supervision. Known for effective training methods and maintaining high standards in customer service, ready to drive operational success and enhance the shopping experience.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Ross Dress for Less
New Iberia, Louisiana
07.2023 - Current
- Assisted in daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized merchandise on sales floor effectively.
- Trained and supervised new team members on store procedures and customer service.
- Collaborated with team to maintain cleanliness and organization throughout the store.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Conducted regular audits of sales floor for proper pricing and signage accuracy.
- Supported visual merchandising efforts to create appealing product displays.
- Facilitated communication between management and staff to improve workflow efficiency.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Customer Support Specialist
Victoria's Secret & PINK
New Iberia, Louisiana
03.2021 - 12.2024
- Assisted customers with product inquiries and order issues.
- Managed returns and exchanges following store policies.
- Provided feedback to improve customer service processes.
- Collaborated with team members to enhance customer experience.
- Documented customer interactions in the support system.
- Trained new staff on customer service best practices.
- Resolved conflicts effectively to maintain customer satisfaction.
- Updated product knowledge regularly to assist customers accurately.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Assistant
Southern Fairytales
New Iberia, Louisiana
02.2019 - 07.2023
- Maintained accurate records of participant registrations and vendor contracts.
- Assisted in event planning and coordination for various community activities.
- Supported marketing efforts through social media content creation and management.
- Organized supplies and materials for events to ensure smooth operations.
- Managed calendar systems to optimize resource allocation and workflow efficiency.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed appointment bookings for clients efficiently.
- Developed contracts and agreements to finalize bookings with clients.
Education
Associate of General Studies - Psychology
South Louisiana Community College
Lafayette, Louisiana, LA05-2026
High School Diploma -
Westgate High School
New Iberia05-2022
Skills
- Customer service
- Team building
- Conflict resolution
- Inventory management
- Event planning
- Social media management
- Visual merchandising
- Leadership support
- Record keeping
- Work Planning and Prioritization
- Staff supervision
- Store opening and closing
- Time management
- Loss prevention
- Billing
- Problem-solving
- Customer service management
- Shift scheduling
- Scheduling coordination
References
References available upon request.
Timeline
Assistant Store Manager
Ross Dress for Less
07.2023 - Current
Customer Support Specialist
Victoria's Secret & PINK
03.2021 - 12.2024
Assistant
Southern Fairytales
02.2019 - 07.2023
Associate of General Studies - Psychology
South Louisiana Community College
High School Diploma -
Westgate High School