Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emilie Peacock

Avon Lake,Ohio

Summary

Superior experience with customer expectations on a corporate level starting a decade ago with a different corporation. Has a firm understanding of Moen's product line as well as extensive knowledge of Moen's customers' experiences through interactions. The extensive Moen customer interactions over the past 4 years have created a multifaceted understanding of what customers ideally look for for in the ultimate Moen customer experience. Starting with the research step of the Customer Journey all the way through to assisting with purchase even after sale support. Background inside of Moen also includes being selected as 1 of 4 representatives to provided feed back for Moen Plus's initial pilot program determining how the website can best serve the Moen customer. Also a recent graduate of Moen's new LEAP program which has provided the unique experience in understanding Moen's leadership and department processes as well as being provided with invaluable developmental tools that can to help develop career aspirations inside of Moen and professionally. Continuing the trend of executing with excellence, current college experience includes maintaining a spot on the Deans List as well as a current member National Honors Society pursuing a Marketing degree. Committed to the excellence, takes hands on opportunities to further career in Marketing everyday as well as learning from any opportunity Moen provides.

Overview

12
12
years of professional experience

Work History

Associate Product Consultant

Moen
01.2019 - Current
  • Job title also includes being "THE" customer point of contact for any customer concerns or questions related to product on Moen Plus.
  • Frequently takes on multiple responsibilities at one time while also staying organized and prompt.
  • Documents, tracks feedback on any potential Moen Plus website concerns.
  • Delivers prompt service to prioritize customer needs.
  • Promotes superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhances productivity levels by anticipating needs and delivering outstanding support.
  • Follows up with customers about resolved issues to maintain high standards of customer service.

Associate Product Consultant III

Moen
01.2019 - Current
  • Maintaining the same skills as an Associate Product Consultant while gaining additional content knowledge and experience.

  • In the past year, I have helped the E-commerce Department in updating product content. This involved working with various internal platforms of Moen's that were necessary for updating the content. I have become quite familiar with Salsify and Widen, and understand how these sites are directly connected to our distributor's platforms.
  • Online retailers like Menard's used strict uploading rules when updating product content using Excel, requiring great attention to detail.
  • When assisting the E-commerce department with multiple special projects, it was necessary to stay organized and connected with the different project managers.
  • Began coaching new hires in the consumer services department with on-the-job training, providing feedback and skills necessary to create a memorable customer experience over the phone.

Regional Consumer Affairs Specialist

Nissan North America, Inc.
12.2011 - 01.2015
  • The connection between the costumer and Nissan on a corporate level as well as a customer to dealership level. Worked to resolve warranty discrepancies between the customer and Nissan and any service or sales issues.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.

Education

Bachelors - Business Administration – Marketing - - Currently Enrolled

Lorain County Community College
Elyria, OH

Skills

  • Excel
  • Widen Content Platform
  • Salsify
  • Majority of Moen's Vendor Platforms
  • Vast Product Knowledge
  • Strong Organizational skills
  • Strong Collaborator
  • Good Communicator
  • Learns Quickly
  • Understanding Customer Needs
  • Microsoft Office
  • Maintaining Clean Work Areas
  • Reading Comprehension
  • Verbal and Written Communication
  • Special Promotions
  • Providing Feedback

Accomplishments

  • Fortune Brands President Achievement Award - 2020
  • Moen Plus Pilot Program
  • Moen's LEAP Program Graduate
  • Making Dean's List during my college enrollment.
  • Part of my college's National Honor Society.


Timeline

Associate Product Consultant

Moen
01.2019 - Current

Associate Product Consultant III

Moen
01.2019 - Current

Regional Consumer Affairs Specialist

Nissan North America, Inc.
12.2011 - 01.2015

Bachelors - Business Administration – Marketing - - Currently Enrolled

Lorain County Community College

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Emilie Peacock