Emilie Pickering
River Falls,WI
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
16
16
years of professional experience
Work History
Director
BAYADA Home Health Care
Greater Minneapolis-St. Paul Area
11.2023 - Current
- Responsible for financial, operations, and staff development
- Oversee operations for Pediatric and Adult Skilled nursing in the home
- Lead new growth committee with opening of a new service office
- Cultivating collaborative partnerships with senior management, community partners and vendors
- Strategic planning and execution
- Productivity and efficiency improvement
Ambulatory Administrator
Flagler Health+
Saint Augustine, Florida
02.2022 - 07.2023
- Responsible for the financial and operational management of the Ambulatory Enterprise
- Ensured efficient practice operations to maximize provider and staff productivity while continuously evaluating cost-saving measures
- Project manager for growth and expansion of new offices and service lines
- Project Manager for development and implementation of our digital health platform
- Collaborated with senior leadership on the implementation, evaluation, and optimization of policies, procedures, and processes
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Generated reports detailing findings and recommendations
Regional Director Of Operations
Flagler Health+
Saint Augustine, Florida
11.2021 - 02.2022
- Responsible for the financial and operational management of the assigned Primary Care and Pediatric practices
- Project Manager for development and implementation of digital health platform
- Ensured efficient practice operations to maximize provider and staff productivity while continuously evaluating cost-saving measures
- Oversaw multiple locations and contributed to the development of additional or new locations
- Collaborated with senior leadership on the implementation, evaluation, and optimization of policies, procedures, and processes
Practice Manager, Ambulatory Care
Flagler Health+
Saint Augustine, FL
06.2019 - 11.2021
- Responsible for overseeing the day-to-day operations of multiple primary care and pediatric offices
- Project Manager for development and implementation of our digital health platform.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Assistant Director of Health Systems
Sulzbacher Center
Jacksonville, FL
11.2018 - 06.2019
- Responsible for directing the multidisciplinary team that provides patient care at the Sulzbacher Clinic
- Provides general supervision for medical, behavioral, dental and school based health center clinics
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Oversaw annual Universal Data Systems (UDS) reporting
- A Federally Qualified Health Center (FQHC)
Manager of Health Services Operations
Sulzbacher Center
Jacksonville, FL
09.2014 - 11.2018
- Responsible for overseeing the day-to-day operations of the primary care offices with the FQHC, including completing the Universal Data Systems (UDS) reporting for HRSA
- Quality assurance activities and project management for obtaining and sustaining Patient Center Medical Home (PCMH), level 3
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
Project Coordinator - PCMH
Ellis Medicine
Schenectady, NY
05.2014 - 08.2014
Office Manager
Baymeadows Healthcare
Jacksonville, FL
10.2013 - 04.2014
Quality Improvement Data Coordinator
St. Mary's Healthcare
Amsterdam, NY
07.2012 - 08.2013
Certified Nursing Assistant
St. Marys Healthcare
Amsterdam, NY
01.2010 - 07.2012
Education
Master's Degree - Health Care Administration
Walden University
Bachelor's Degree - Health Services/Allied Health/Health Sciences, General
State University of New York Cortland
Associate's Degree - Health Services/Allied Health/Health Sciences, General
Fulton-Montgomery Community College
Accomplishments
- Increased provider productivity by 20% within one year.
- Managed successful launch of additional office locations and service lines.
- Reduced operational costs by 15% across ambulatory enterprise.
- Implemented digital platform reducing patient wait times by 30%.
Timeline
Director
BAYADA Home Health Care
11.2023 - Current
Ambulatory Administrator
Flagler Health+
02.2022 - 07.2023
Regional Director Of Operations
Flagler Health+
11.2021 - 02.2022
Practice Manager, Ambulatory Care
Flagler Health+
06.2019 - 11.2021
Assistant Director of Health Systems
Sulzbacher Center
11.2018 - 06.2019
Manager of Health Services Operations
Sulzbacher Center
09.2014 - 11.2018
Project Coordinator - PCMH
Ellis Medicine
05.2014 - 08.2014
Office Manager
Baymeadows Healthcare
10.2013 - 04.2014
Quality Improvement Data Coordinator
St. Mary's Healthcare
07.2012 - 08.2013
Certified Nursing Assistant
St. Marys Healthcare
01.2010 - 07.2012
Master's Degree - Health Care Administration
Walden University
Bachelor's Degree - Health Services/Allied Health/Health Sciences, General
State University of New York Cortland
Associate's Degree - Health Services/Allied Health/Health Sciences, General
Fulton-Montgomery Community College