Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emilie Pinkham

Sebastian,FL

Summary

A well-organized, self-motivated, friendly, kind, resolution-oriented, patient, loyal, adaptable, and enthusiastic team member with a strong background in customer service. Experienced in cashier work, product handling, general organization, and self-discipline. Skilled in merchandising, restocking, and helping guests find items. Dedicated to customer satisfaction and proficient in efficiently processing customer transactions using cash registers and point-of-sale systems. Able to stay calm under pressure and resolve customer complaints. Proficient in call control, order management, and collaborating with team members. Excellent communication skills to engage customers and enhance satisfaction while building loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

7-eleven
03.2023 - Current
  • Processed cash register transactions on POS and provided correct change.
  • Adhered to cash handling policies and procedures.
  • Identified product prices using barcodes, scanners and store databases.
  • Greeted customers with prompt and friendly service.
  • Maintained high customer satisfaction levels by going extra mile to personalize service.
  • Accepted debit and credit cards, and gift certificates in line with company policy.
  • Answered questions regarding special and seasonal products.
  • Assisted customers with locating hard-to-find items.
  • Returned non-purchased products to shelves, maintaining strong visual merchandising.
  • Maintained knowledge of store products and services to offer quality recommendations to customers.
  • Trained new employees on handling transactions, providing quality customer service and adhering to store procedures.
  • Answered incoming phone calls to offer information to customers and direct callers.
  • Handled customer complaints and concerns to provide swift resolution and increase customer satisfaction.
  • Returned out-of-place products to appropriate aisles or displays.
  • Remained calm, composed and polite to deescalate aggressive customer behavior.
  • Engaged with customers to understand needs, resolve issues, and answer product questions.
  • Managed time by prioritizing workload and juggling multiple tasks simultaneously.
  • Upsold and cross-sold add-on purchases to increase sales.
  • Followed scripts to maintain good call control.
  • Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.
  • Served as friendly first point of contact for customer inquiries.
  • Made informed decisions under stressful circumstances.
  • Referred customers to appropriate departments or personnel to swiftly resolve issues.
  • Provided key information to supervisors regarding customer issues or complaints.
  • Educated customers by explaining complex details in easy-to-understand terminology.
  • Met and exceeded daily service quality and performance goals.
  • Presented existing and prospective customers with valuable information to aid decision-making.
  • Completed required paperwork within anticipated timeframes.
  • Answered phones using script in a timely manner.
  • Troubleshooted pos system issues and cable management

Customer Service Associate

Cumberland Farms
03.2022 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

GED -

N/a

Skills

  • Facilitate transaction processing
  • Restroom maintenance
  • Effective troubleshooting
  • Timely task organization
  • Self-driven approach
  • Stock replenishment
  • Cash handling proficiency
  • Strong customer service skills
  • Effective team collaboration
  • Detail-oriented organization
  • Account Updates
  • Conflict Mediation
  • Understanding Customer Needs
  • Effective listening
  • Calm and Professional Under Pressure
  • Store maintenance
  • Payment Collection
  • Flexible problem-solving
  • Product restocking
  • Strong communication skills
  • Quality Control
  • Collaborative communication skills
  • Staff training facilitation
  • De-Escalation Techniques
  • ID Verification
  • Conflict resolution
  • Problem-solving
  • Operate TC scanner
  • Cashier trainer
  • Computer literacy (8 years)
  • Upselling strategies

Timeline

Customer Service Associate

7-eleven
03.2023 - Current

Customer Service Associate

Cumberland Farms
03.2022 - 06.2024

GED -

N/a

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Emilie Pinkham