Emilie Santos
Volvo Dealership
Miramar,FL
5
years of professional experience
I am a dependable and professional employee with strong organizational skills and time management skills. I am consistently able to prioritize tasks and maintain productivity while in a fast paced work environment. I am experienced with handling cash transactions accurately and efficiently. I also demonstrate great customer service skills through a friendly, approachable and professional demeanor when assisting clients or fellow coworkers. I am skilled at answering phone calls, scheduling appointments, and addressing customer inquiries appropriately. I am well adept at finding practical solutions to challenges while keeping a positive attitude.
Work History
Cashier
6 Months- Processed customer transactions efficiently using point-of-sale systems.
- Implemented improvements in transaction processing speed and accuracy, enhancing customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Front Desk Receptionist
9 Months- Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
- Assisted customers with inquiries, providing exceptional service to enhance customer satisfaction.
- Coordinated communication between departments, improving workflow and information sharing.
- Utilized dealership management software to maintain accurate records of customer interactions.
- Trained new staff on front desk procedures and customer service protocols, fostering a collaborative environment.
- Developed and maintained organized filing systems for documentation, ensuring quick retrieval of information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Crew Member
1 Year 10 Months- Worked front counter.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Accurately operated cash register to process customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Dog Boarding/ Walking
6 Months- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dogs with exercise and fresh air to promote dog health.
- Ensured a safe environment for dogs by closely monitoring interactions and promptly addressing any issues that arose.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Followed optimal schedules for animals as set by owners or supervisors.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
Education
High School Diploma
Skills
Teamwork and collaboration
Cash handling
Office organization
Cleaning
Clear communication
Problem-solving
Work ethic and integrity
Reliability and punctuality
Professionalism and courtesy
Attention to detail
Telephone etiquette
Data entry
Appointment scheduling
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Documenting and sharing travel experiences.
Historical Exploration
Road Trips
Playing Sports
Fundraising Events
High-Intensity Interval Training
Music
Timeline
Cashier
Nissan Dealership
12.2025 - CurrentRead More
Front Desk Receptionist
Volvo Dealership
09.2025 - CurrentRead More
Crew Member
Papa Johns Pizzeria
08.2021 - 06.2023Read More
Dog Boarding/ Walking
Happy Pup Boarding
02.2021 - 08.2021Read More
High School Diploma
Read More