Emilie Schmidt
Winter Garden
Summary
To pursue a challenging and rewarding career in the hotel industry, where I can demonstrate my mastery of developing exquisite customer service and expanding my experience and knowledge within the hospitality industry.
Apartment leasing professional with background in property management and tenant relations. Possesses track record of successfully managing leasing processes and maintaining high occupancy rates. Known for strong teamwork, adaptability to changing needs, and focus on achieving results through effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Apartment Leasing Agent
Astoria Leasing LLC
01.2024 - Current
- Cultivated relationships with clients, enhancing tenant satisfaction and retention rates.
- Implemented marketing strategies to attract new residents through online platforms and community events.
- Analyzed market trends to adjust rental rates and improve competitive positioning.
- Developed promotional materials that effectively communicated property offerings and benefits to target audiences.
Front Desk Agent
Universal Cabana Bay Orlando
05.2022 - 12.2023
- Remains current on hotel information and changes
- Is polite, friendly, and helpful to guest, employees and management
- Coordinate with other hotel departments to satisfy guest requests
- Obtain necessary credit and payment information from guests
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Oversaw daily front desk activities, ensuring compliance with hotel policies and procedures.
Trainer
Walt Disney World
10.2019 - 05.2022
- Being responsible for the actions of food being served. In addition, understood how to run operations handled large amounts of money.
Trainer / Lifeguard
Universal Orlando Wet and Wild
06.2014 - 06.2018
- Maintained a clean and safe work environment by constantly monitoring the immediate area and surroundings.
- Responsible for staying up to date with all Certifications and Training required.
Data Entry Clerk
Pathology Specialist
09.2016 - 02.2017
- Organized files and collected medical data to be entered accurately into various computer programs.
- Verified and entered customer account data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Education
Diploma -
William Boone High School
01.2015
Associate of Arts - Hospitality
Valencia College
Orlando, FL12-2027
Skills
- Microsoft Office Word
- Excel
- PowerPoint
- Outlook
- Fair housing policies
- Customer service
- Lease administration
- Credit and cash payments
- Front office support
LEADERSHIP
Supervisor (2013-2015) Universal Orlando Wet and Wild
COMMUNICATION
Up-to-date training in health and hygiene best practices. Friendly hospitality worker committed to customer satisfaction. Enthusiastic, energetic professional with exceptional communication skills. Highly experienced and knowledgeable with hospitality technology and software.
Timeline
Apartment Leasing Agent
Astoria Leasing LLC
01.2024 - Current
Front Desk Agent
Universal Cabana Bay Orlando
05.2022 - 12.2023
Trainer
Walt Disney World
10.2019 - 05.2022
Data Entry Clerk
Pathology Specialist
09.2016 - 02.2017
Trainer / Lifeguard
Universal Orlando Wet and Wild
06.2014 - 06.2018
Diploma -
William Boone High School
Associate of Arts - Hospitality
Valencia College