Emilie Stauffer
Hop Bottom,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Senior Personal Banker
People Security Bank and Trust
09.2015 - Current
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Ensured compliance with all regulatory requirements, protecting both the bank's reputation and its customers' interests.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis.
- Processed deposits, withdrawals and ACH transfers accurately.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Processed applications for new accounts.
- Monitored and verified suspicious activity on customer accounts.
- Educated customers on online banking and mobile banking applications.
Hygiene Technician
Iron Hart Brewery
06.2022 - 05.2024
- Increased overall cleanliness in the brewery by implementing proper sanitation procedures for all equipment and surfaces.
Deli Clerk
Caravia Fresh Foods
05.2014 - 09.2015
- Completed tasks efficiently while adhering to strict company guidelines for food handling and safety standards.
- Contributed to increased sales with enticing product samples that showcased the quality of the fresh offerings.
- Enhanced overall store appearance by diligently maintaining cleanliness standards in the fresh foods department, including sweeping floors, wiping down surfaces, and sanitizing cutting equipment.
Education
Homeschooled
Pima, AZAssociate -
Eastern Arizona College
Thatcher, AZSkills
- 9 years of customer service
- Communication
- Teamwork
- Time Management
- Problem Solving
- Fast Learner
Timeline
Hygiene Technician
Iron Hart Brewery
06.2022 - 05.2024
Senior Personal Banker
People Security Bank and Trust
09.2015 - Current
Deli Clerk
Caravia Fresh Foods
05.2014 - 09.2015
Homeschooled
Associate -
Eastern Arizona College
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