Emilie Vendrone
Tampa,FL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Wheelchair Agent
Tampa International Airport
02.2023 - 07.2023
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
- Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
- Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
- Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
- Accurately documented each assisted passenger''s information, maintaining organized records and ensuring timely billing of services rendered.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
Server
Thomas P's
05.2022 - 10.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Science - Nuclear Medical Technology
Hillsborough Community College
Tampa, FL05.2024
High School Diploma -
Sickles High School
Tampa, FL05.2022
Skills
- Effective Communication
- Customer Service
- Teamwork and Collaboration
- Multitasking Abilities
- Active Listening
- Record Keeping
- Organizational Skills
Timeline
Wheelchair Agent
Tampa International Airport
02.2023 - 07.2023
Server
Thomas P's
05.2022 - 10.2022
Associate of Science - Nuclear Medical Technology
Hillsborough Community College
High School Diploma -
Sickles High School
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