- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
- Drawing and Painting
- Music
- Youth Development Programs
- Fundraising Events
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Strategy Games
- Reading
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Emilie Weber
Urbandale,IA
Summary
Innovative professional with several years of diverse experience. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Agency Licensing and Contracting – Agency Processor
Athene Life and Annuity Company
04.2022 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
Senior Process Associate — Customer Services
Infosys McCamish Systems, LLC
03.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Know the various annuity products and the forms and paperwork required for each product, new business request or post issue procedure
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Met month-end reporting objectives and deadlines.
Contractor/ Temp to Hire
Palmer Group
02.2020 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Associate
Target
08.2019 - 02.2020
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Barista
Coffee Smith
12.2017 - 08.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Barista
Friedrich's Coffee
05.2016 - 08.2017
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Bakery Worker
Hy-Vee
08.2013 - 07.2016
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Education
Music Major
Southwestern Community College
Creston, IA01.2014
High School Diploma - undefined
Iowa Christian Academy
West Des Moines, IA01.2012
Skills
- Attention to detail
- Multitasking and organizing
- Critical thinking
- Team collaboration
- Relationship building
- Strategic planning
- Administration
Interests
Timeline
Agency Licensing and Contracting – Agency Processor
Athene Life and Annuity Company
04.2022 - Current
Senior Process Associate — Customer Services
Infosys McCamish Systems, LLC
03.2021 - 04.2022
Contractor/ Temp to Hire
Palmer Group
02.2020 - 03.2021
Customer Service Associate
Target
08.2019 - 02.2020
Barista
Coffee Smith
12.2017 - 08.2019
Barista
Friedrich's Coffee
05.2016 - 08.2017
Bakery Worker
Hy-Vee
08.2013 - 07.2016
High School Diploma - undefined
Iowa Christian Academy
Music Major
Southwestern Community College
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