Emilie Wood

Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
• Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Developed and enforce office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Increase customer satisfaction by developing effective client feedback system that led to service improvements.
• Facilitate positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Enhance office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Manage payroll data entry and processing for employees to comply with predetermined company guidelines.
• Assist employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Maintain company's social media presence by posting messages, answering posts, and monitoring responses.

• Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
• Safeguarded property integrity by careful handling of client belongings during the cleaning process.
• Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
• Swept floors, removed debris and returned equipment to proper areas at end of each shift.
• Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
• Provided excellent service by addressing client concerns promptly and professionally.
• Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
• Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
• Prepared specialty cleaning solutions tailored to specific surfaces or stains, optimizing effectiveness while minimizing harm to materials.
• Streamlined workflows through efficient organization of supplies and equipment storage areas.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Handled equipment, chemicals, and materials properly and with caution.
• Provided assistance to other staff members with cleaning of difficult areas.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Removed trash, debris and other waste materials from premises.
• Supervised supplies in inventory and submitted reorder requests.

• Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
• Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
• Sorted mail according to order of address appearance for easy access in field.
• Signed and received mail with signature requirements upon delivery and loading.
• Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
• Improved customer satisfaction by consistently delivering mail accurately and on time.
• Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
• Minimized package loss or damage by carefully handling fragile items during transportation and delivery stages.
• Navigated rural areas efficiently using GPS technology and detailed route maps to minimize delays in delivery times.
• Organized mail ahead of delivery runs for correct routing.
• Followed safety protocols and regulations while driving.

• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
• Ensured the healthiest possible plants were available for sale by routinely inspecting specimens for quality control purposes.
• Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
• Contributed to a safe working environment by maintaining clean, organized, and hazard-free workspaces throughout the nursery.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
• Stocked inventory efficiently, enabling seamless transition between meal services.
• Collaborated with team members to complete large-scale remodels within designated timeframes.