Ambitious individual that works well remotely and comes with strong management and multitasking skills, as well as an expertise aptitude for technology. Dedicated team player ready to apply knowledge, skills, and previous experience.
Hi, I’m
Emilie Kingery
Richmond
Summary
Overview
20
years of professional experience
Work History
J Waller Construction
Remote Field Manager
08.2023 - 01.2025
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Deceuninck North America
TEAM LEADER
10.2019 - 07.2023
Job overview
- Delegated tasks to team members according to project requirements and employee strengths
- Provided guidance to the team on best practices for completing tasks efficiently and accurately
- Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork
Hayneedle.com
REMOTE TEAM LEAD & SENIOR ESCALATIONS
03.2014 - 06.2019
Job overview
- Resolved conflicts between customers, staff members, and other stakeholders in a timely manner
- Maintained up-to-date knowledge of company products, services, policies, and procedures
- Conducted quality assurance reviews on customer interactions handled by team members
- Developed and implemented strategies for improving customer satisfaction and loyalty
- Provided exceptional customer service and support to customers, resolving escalated issues quickly and efficiently
- Developed reports on team performance metrics for senior management review
- Ensured compliance with company policies regarding customer service operations
- Analyzed customer feedback data to identify areas of improvement
Goodwill Inc.
FLOATING MANAGER
07.2005 - 02.2014
Job overview
- Provided exceptional customer service while managing a staff of 10 employees in a fast-paced environment
- Encouraged teamwork among staff members by providing regular feedback and support
- Adapted quickly to changes in technology or processes used within the organization
- Created weekly schedules that optimized labor costs while meeting peak demand periods
- Resolved customer complaints quickly and professionally with an emphasis on maintaining customer loyalty
- Managed the daily operations of a floating store, including scheduling, inventory management, cash handling, and customer service
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers
Education
Wesleyan UniversityIndiana
Bachelor of Science from Business Management
University Overview
Little Miami High SchoolOhio
HIGH SCHOOL DIPLOMA
University Overview
Skills
- Call Center Management
- Call Center Operations
- Back Office Systems and Soft Phones
- Overseeing Daily Activities
- Safety Processes
- Account Management
- Complex Problem-Solving
- Conflict and Issue Resolution
- Coaching and Mentoring
- Inventory Accuracy
- Effective Customer Service
- Production monitoring
- Behavior Redirection
- Quality control
- Incident reports
- Personnel Scheduling
- Performance improvement
- Safety
- Leadership
- Team motivation
- Asset management
- Field operations
- Team and Staff supervision
- Performance monitoring
- Shift management
- Flexible schedule
- Professionalism
- Giving constructive feedback
Completely open schedule with no schedule restrictions and willing to work overtime.
Completely open schedule with no schedule restrictions and willing to work overtime.
:)
Timeline
Remote Field Manager
J Waller Construction
08.2023 - 01.2025
TEAM LEADER
Deceuninck North America
10.2019 - 07.2023
REMOTE TEAM LEAD & SENIOR ESCALATIONS
Hayneedle.com
03.2014 - 06.2019
FLOATING MANAGER
Goodwill Inc.
07.2005 - 02.2014
Wesleyan University
Bachelor of Science from Business Management
Little Miami High School
HIGH SCHOOL DIPLOMA
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