Emilija Stanisavljevic

• Directed dispatching, routing, and tracking of 6 fleet vehicles.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Processed invoices and payments for dispatched orders to provide proof of transaction.

• Received and processed customer reservations via phone and email
• Scheduled drivers and vehicles according to daily operational needs
• Monitored rides in real time, ensuring driver availability and on-time arrivals
• Communicated with drivers to coordinate schedules, resolve unforeseen issues, and optimize routes
• Maintained records of rides, resources, and order statuses
• Delivered high-quality customer support, responding to inquiries and resolving complaints

• Maintained a clean and organized workspace for optimal productivity and safety.
• Controlled line and crowd with quick, efficient service.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
• Served high customer volumes during special events, nights, and weekends.

Due to the nature of hospitality work, I have held multiple short-term and seasonal roles, which I have consolidated in my CV to provide a clear and concise overview of my relevant experience. These positions have equipped me with strong customer service, multitasking, and teamwork skills.