Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emilio Benitez

San Diego,CA

Summary

Results-driven strategic leader with a proven track record in driving successful platform initiatives. Seeking to leverage my expertise in finance, analytics, and cross-functional collaboration to partner with senior leadership in achieving ambitious business objectives. Skilled at navigating complex landscapes, developing and executing strategic plans, and fostering a high-performing team culture. Proven ability to influence at the executive level and translate complex concepts into actionable insights. Committed to delivering exceptional outcomes and driving innovation within the platform ecosystem.

Overview

10
10
years of professional experience

Work History

Director, Product Operations

Netsmart
04.2017 - Current
  • Oversee the end-to-end product lifecycle, ensuring alignment with business objectives and customer needs.
  • Drive process efficiency and optimization, streamline workflows, and implement best practices to maximize productivity.
  • Lead and mentor a high-performing team of product operations professionals, fostering a collaborative and innovative work environment.
  • Leverage analytics and metrics to inform product strategy, identify areas for improvement, and measure success.
  • Collaborate closely with cross-functional teams (product, engineering, marketing, sales) to ensure smooth product launches, ongoing support, and customer satisfaction.
  • Proactively identify and address potential risks and challenges, developing contingency plans to minimize disruptions.
  • Foster a culture of innovation and continuous learning, seeking out new technologies and methodologies to enhance product operations.

Customer Success Manager

Netsmart
03.2016 - 04.2017
  • Manage a portfolio of high value customers post-sales and post-implementation through strong relationship-building, stakeholder engagement, and proactive communication.
  • Identify and solve complex process and technology-related problems using best practices and creative thinking.
  • Proactively and professionally communicate on both tactical and strategic initiatives with the goal of increasing customer adoption, satisfaction, and retention.
  • Act as the voice of the customer internally at DeVero, helping ensure Product, Engineering, and other teams understand our customers' perspectives and needs.
  • Communicate functionality and technical concepts to non-technical/technical users, alike.

Customer Success Associate

Netsmart
07.2015 - 03.2016
  • Support customers from an administrative and technical level through phone and email.
  • Consult customers on optimizing their current processes in Devero.
  • Help leverage my knowledge of Devero software to increase customer satisfaction.
  • Assist customers with creation of custom reports, request tickets and workflow processes.
  • Create new workflows to help streamline response times to customers on current CSA team.

Education

International Business -

The University of Alabama At Birmingham
Birmingham, AL
01.2009

Skills

  • Product operations
  • Product development methodologies
  • Agile frameworks
  • Project management
  • Planning
  • Execution
  • Resource allocation
  • Analytical skills
  • Problem-solving
  • Communication skills
  • Interpersonal skills
  • Team leadership
  • Motivation
  • Skilled in utilizing data analysis platforms
  • Reporting software

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Director, Product Operations

Netsmart
04.2017 - Current

Customer Success Manager

Netsmart
03.2016 - 04.2017

Customer Success Associate

Netsmart
07.2015 - 03.2016

International Business -

The University of Alabama At Birmingham

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