Emilio Bustos
Canyon Country,CA
Summary
Dynamic Shift Lead Manager with a proven track record at Six Flags Magic Mountain, excelling in operations management and interpersonal communication. Spearheaded initiatives that significantly enhanced customer satisfaction and optimized inventory, demonstrating exceptional problem-solving and team motivation skills. Renowned for mentoring staff towards peak performance, achieving notable improvements in productivity and service quality.
Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Personable and resourceful professional with knack for leading teams and fostering positive work environment. In-depth understanding of operational workflows and adept at managing schedules and inventory control. Committed to driving team performance and achieving outstanding results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Lead Manager
Six Flags Magic Mountain
02.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
Education
Associate Degree In Nursing - Nursing
College of The Canyons
Valencia, CAHigh School Diploma -
Golden Valley High School
Santa Clarita05.2024
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Operations Management
- Staff Scheduling
- Rules Enforcement
- Cash Handling
- Punctual and Reliable
- Team Development
- Delegating Work
- Training and mentoring
- Schedule oversight
- Mentoring and Coaching
- Interpersonal Skills
- Staff Motivation
- Decision-Making
- Staff Training and Onboarding
- Compliance understanding
- Schedule Management
- Inventory Control
- Flexible Schedule
- Shift leadership
- Customer Service
- Problem-Solving
Certification
California Food Handlers Certification.
Timeline
Shift Lead Manager
Six Flags Magic Mountain
02.2024 - Current
Associate Degree In Nursing - Nursing
College of The Canyons
High School Diploma -
Golden Valley High School
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