Emilio Cortez
Chicago,IL
Summary
Dynamic and dependable Audio Engineering student and customer experience leader with 6+ years of management and retail expertise in high-volume environments. Hands-on experience in studio recording, mixing, and live sound through SAE Institute Chicago. Known for strong client relations, creative problem-solving, and the ability to thrive in fast-paced, team-oriented settings. Seeking an opportunity to apply technical audio skills, leadership abilities, and a commitment to continuous learning within a professional production or engineering environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Specialist
Apple
Chicago, USA
08.2025 - Current
- Delivered personalized customer service by identifying needs and presenting tailored Apple solutions.
- Maintained deep knowledge of Apple hardware, software, and services to support both customers and peers.
- Built brand loyalty by creating an exceptional retail experience.
- Collaborated in a fast-paced, team-oriented environment with multiple customer interactions simultaneously.
- Upheld accuracy, confidentiality, and adaptability while demonstrating curiosity and continuous learning.
Guest Experience Lead
Lululemon
Oakbrook, USA
03.2020 - 07.2025
- Led team performance to ensure adherence to SOPs and productivity standards.
- Managed multiple projects in a high-pressure, high-volume retail setting.
- Conducted candidate interviews and supported hiring decisions for a major retail operation.
- Onboarded and trained new hires, ensuring efficient system setup and role readiness.
- Resolved guest concerns in-store and via email with professional, customer-focused solutions.
- Planned and executed catering and team events for 100+ employees.
Education
Audio Engineering (A.A.S.) -
SAE Institute Chicago
Chicago12.2025
Associate of Arts -
Harold Washington College
Chicago07.2018
High School Diploma -
Curie Metropolitan High School
Chicago06.2016
Skills
- Pro Tools
- Logic Pro
- Ableton Live
- Mixing and mastering
- Sound design
- Microphone setup and signal flow
- Cabling and patching
- Live sound
- Studio recording
- Audio post-production
- MIDI sequencing
- Electronic Music Production
- Leadership & Team Collaboration
- Communication & Client Relationship Building
- Creative Problem-Solving
- Time Management
Certification
- Pro Tools User Certification
- OSHA / AV Safety Certification
Timeline
Specialist
Apple
08.2025 - Current
Guest Experience Lead
Lululemon
03.2020 - 07.2025
Audio Engineering (A.A.S.) -
SAE Institute Chicago
Associate of Arts -
Harold Washington College
High School Diploma -
Curie Metropolitan High School