Emilio Fernandez
SAN ANTONIO,TX
Summary
Well-qualified IT Service Desk Analyst proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in coordinating documentation and handling customer data.
Overview
7
7
years of professional experience
Work History
Lift Operator
Dollar General Distribution Center
01.2023 - Current
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Order Selector
McLane Company
01.2022 - 09.2022
- Received returns of damaged and incorrect orders to process replacements.
- Excellent communication skills, both verbal and written.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Order Selector
HEB Distribution Center
08.2017 - 12.2021
- Received returns of damaged and incorrect orders to process replacements.
- Excellent communication skills, both verbal and written.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ05.2026
High School Diploma -
Highlands High School
San Antonio, TX05.2006
Skills
- Decision-Making in Communication
- Decision Making
- Interpersonal Communications
- Written Communication
- Strategic Thinking
- Risk Management
- Technical Support
- Operating Systems
- Governance
- Security Fundamentals
- Network Security
Timeline
Lift Operator
Dollar General Distribution Center
01.2023 - Current
Order Selector
McLane Company
01.2022 - 09.2022
Order Selector
HEB Distribution Center
08.2017 - 12.2021
Bachelor of Science - Information Technology
University of Phoenix
High School Diploma -
Highlands High School
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