Emilio Fryer
Buckeye,AZ
Summary
Driven Business Analyst with a proven track record at Centene, adept in data analysis and strategic planning. Excelled customer satisfaction through innovative process improvements and data-driven decision-making. Skilled in Microsoft Excel and fostering team collaboration, significantly boosting productivity and operational excellence. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
19
19
years of professional experience
Work History
Business Analyst
Centene
05.2019 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Increased resource efficiency by analyzing detailed business requirements.
- Conducted market research studies to provide valuable insights for strategic planning initiatives.
- Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.
- Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
- Generated ad-hoc reports to evaluate specific business requirements.
- Utilized data visualization techniques to present and explain complex data sets.
- Identified patterns and trends in large data sets and provided actionable insights.
Advanced CMA/ Claims Liaison
Banner Health
10.2005 - 08.2018
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed patients'' unique needs.
- Provided compassionate care to patients during routine appointments, emergency situations, and surgical procedures.
- Utilized electronic health record systems proficiently for accurate documentation of patient encounters, diagnoses, treatments, and follow-up appointments.
- Assisted physicians with comprehensive patient assessments, leading to accurate diagnoses and effective treatment plans.
- Provided exceptional customer service to policyholders during the claims process, maintaining a professional and empathetic approach.
- Prepared detailed reports on completed investigations for review by management and underwriters.
- Improved the accuracy of processed claims through meticulous review and verification of all supporting documents.
- Managed multiple high-priority cases simultaneously while maintaining attention to detail and meeting strict deadlines.
- Facilitated smooth claim progression by liaising with medical providers, law enforcement agencies, and other relevant parties.
- Assisted in audits of internal processes to identify areas for improvement within the Claims Liaison department.
- Ensured timely submission of claims by closely monitoring deadlines, resulting in improved client satisfaction.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Use of multiple systems Microsoft Excel, Cerner, Systoc as an advanced user
Education
Associate of Applied Science - Business Administration And Management
The Bryman School of Arizona
Phoenix, AZ06.2003
Skills
- Data Analysis
- Microsoft Office Suite
- Project Management
- Microsoft Excel Mastery
- Business process improvement
- Workflow Analysis
- Strategic Planning
- Pivot tables
- SQL Proficiency
- SQL and Databases
- Data and Analytics
- Team Collaboration
- Tableau
Accomplishments
Awarded Employee of the Month Award in 2nd year at Centene for going above an beyond in Training a group of people to learn systems and develop into Business analysts.
Assisted with robotics team to develop automated process for terms.
Currently working on an escalation pilot team to enhance resolution and predictive patterns for better business solutions and customer service.
Timeline
Business Analyst
Centene
05.2019 - Current
Advanced CMA/ Claims Liaison
Banner Health
10.2005 - 08.2018
Associate of Applied Science - Business Administration And Management
The Bryman School of Arizona
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